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Answer Desk Assistant

Tidewater Community College


Location:
Portsmouth, VA
Date:
09/19/2017
2017-09-192017-10-18
Job Code:
PT00358
Categories:
  • Computers/IT/Technology
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Job Details

Answer Desk Assistant

Answer Desk Assistant

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Posting Details

Position Information

Position Type Wage/Hourly
Role Title Administration and Office Specialist II
Position Working Title Answer Desk Assistant
Pay Band 02
Position Number W5525
Full or Part Time Part Time
Recruitment Type General Public – G
Location Portsmouth
Position End Date (if temporary)

Job Description Information

Job Posting Number PT00358
Job Description Summary

This position will support the overall operations of the Answer Desk on the Portsmouth Campus a mission of service to students, faculty, staff, and community members. Serve as first point of contact for individuals visiting the campus. Assisting students with entering electronic applications for admissions, registering for classes, checking status of financial aid and providing general information regarding the college.

Function

• Maintain daily operation of Answer Desk to include turn on and activate computers and maintaining supplies
• Assist first-time students/guests with using KIOSK
• Triage current and potential students to learn what services are needed.
• Assist students with registering for classes after Academic Planning Form has been completed by Counselors
• Assist students with applying to the college to as well as related steps to include directing them to Placement Testing, Orientation and Financial Aid.

Required Qualifications

Skilled in the use of software programs to include Internet and e-mail. Ability to communicate effectively orally. Ability to work in a team environment. Ability to work effectively with students and staff. Ability to communicate procedures effectively. Skilled in general office procedures and operations to include use of, facsimile and copy machines. General knowledge relating to testing, admissions and requesting transcripts.

Preferred Qualifications

Knowledge and skilled in using PeopleSoft or similar Student Information System. General knowledge of TCC, VCCS and FERPA laws. Experience in registration, processing drop/add, applying for graduation.

Work Schedule

29 hours per week.Varied schedule will Monday-Friday between 8:30 a.m. – 6:30 p.m and some Saturdays.

Posting Detail Information

EEO Statement

Tidewater Community College is an EEO/AA employer and is strongly committed to achieving excellence through cultural diversity. The college actively encourages applications by and nominations of qualified minorities, women, disabled persons, and older individuals.

E-Verify Statement

After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Tidewater Community College uses the E-Verify system to confirm identity and work authorization.

Open Date 09/01/2017
Close Date 09/19/2017
Open Until Filled No
Hiring Range $10.35 per hour
Salary Information
Additional Information his position requires satisfactory completion of background checks prior to employment. This position is contingent upon availability of funding.
Special Instructions to Applicants

Documents Needed to Apply

Required Documents
  1. Résumé
  2. Cover Letter/Letter of Application
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

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