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Application Support Lead

Capital One

Richmond, VA
Job Code:
  • Part-time/Seasonal
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Job Details

Company Capital One

Job Title: Application Support Lead

JobID: capitalone2-R20494

Location: Richmond, VA, 23261, USA

Description: West Creek 5 (12075), United States of America, Richmond, Virginia

Application Support Lead

Capital One has a history of disrupting, and we are doing it again. We’re experimenting, innovating, and delivering really cool stuff to 65 million customers. We love to be curious, to dream, to ask, “What if?” Oh, and we love to write code.

Your commitment to learn new things is every bit as important to us as what you have already done. Maybe even more so because we don’t want to be doing the same thing tomorrow that we’re doing today. You accept change, want to grow, and evolve into a better member of the team.

**What will you work on as a Capital One Application Support Lead?** Customer-facing web and mobile applications, to highly-available, highly-scalable micro-services, to back-end systems with sophisticated data pipelines. All on the cloud! You will lead production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. In this critical role, you will take ownership of issues and communicate system capabilities or limitations.

**You will:**

+ Drive incident resolution and supporting production system deployments while ensuring SLAs are met

+ Progress, protect, and provide for the software and systems behind all of Capital One’s external and internal customer facing services with an ever-watchful eye on their availability, latency, performance, and capacity

+ Collaborate with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance

+ Empower support teams to manage Continuous Integration/Continuous Delivery pipelines

+ Equip systems with automated monitoring and alerting

+ Solve problems relating to critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions

+ Identify and remediating risk to critical and non-critical system KPIs

+ Expertise with automation of routine maintenance tasks and common issues

+ Systematic problem solving approach, coupled with a strong sense of ownership and drive

+ Participate in projects and ensuring support requirements are met prior to production rollout

**Basic Qualifications:**

+ At least 5 years of experience in Application Technical Support and Problem Management

+ At least 3 years experience with Linux, Oracle, Weblogic, Apache Tomcat, Splunk

+ At least 2 years of experience in Incident Reporting and Analysis

+ At least 2 years experience with the Incident Management Process

**Preferred Qualifications:**

+ Bachelors Degree in Computer Science or related field or military experience

+ MCSE, MCSA or ITIL Certification

+ 2 years of experience in Application Technical Support

+ 2 Years of experience in Production Incident Management

+ Basic Unix and SQL experience

+ Experience working with the following: Java, J2EE, Spring Framework, MicroServices, APIs

**The person we're looking for:**

+ Got a wee bit excited about what they read above

+ Has a sense of intellectual curiosity and an addiction to learning

+ Enjoys taking on a leadership role within a team

+ Is self-driven, actively looks for ways to contribute, and knows how to get things done

+ Is deliriously customer-focused

+ Values data and truth over ego

+ Has solid communication and reasoning skills, including the ability to make a strong case for technology choices

**Relocation assistance will be provided for candidates who qualify.**

_At this time, Capital One will not sponsor a new applicant for employment authorization for this position_

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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