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Associate Client Support Consultant


Norfolk, VA
Job Code:
  • Customer Service/Call Center
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Job Details

Company ADP USA

Job Title: Associate Client Support Consultant

JobID: adp-5000192030206

Location: Norfolk, VA, 23509, USA

Description: ADP is hiring an Entry-Level Customer Service Consultant. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES:
* Serve as a consultant in servicing ADP's products/technologies.
* Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions.
* Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
* Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience. QUALIFICATIONS REQUIRED:
* At least 1 year in a customer service environment
* Bachelor's Degree or its equivalent in education and experience

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