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Associate, Engagement - Staff Groups

Capital One


Location:
Richmond, VA
Date:
07/20/2017
2017-07-202017-08-19
Job Code:
capitalone2-R29527
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  • Management
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Job Details

Company Capital One

Job Title: Associate, Engagement - Staff Groups

JobID: capitalone2-R29527

Location: Richmond, VA, 23261, USA

Description: Locations: VA - Richmond, United States of America, Richmond, Virginia













At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.











Associate, Engagement - Staff Groups

















Capital One’s Community Affairs team is looking for a progressive, team-oriented Associate with a mindset and commitment to outstanding service, collaboration and growth. The Associate will:





+ Serve as the Community Affairs lead for the HEART volunteer engagement program

+ Design and execute tactics for associate and executive engagement in supporting our staff groups including Brand, Legal, HR, and Global Finance communities and supporting all Business Resource Groups

+ Design and execute Future Edge focused volunteer programs that serve the needs of the business

+ Deliver business returns to Capital One and the line of business including CRA, business development, and reputation

+ Support volunteering and engagement for agile teams that provide market-level responses

+ Report directly to the Senior Manager, Community Affairs, Tech, Digital, and Staff Groups lead





Primary Responsibilities:

Associate and Executive Engagement and Volunteer Management





+ Consult with and support a portfolio of executives/business leaders to meet their associate engagement and volunteerism needs through volunteer activities, community leadership and engagement roles

+ Develop and implement volunteer/engagement plans and activities for the Staff Groups (Line of Business) teams

+ Source, create and tailor volunteer/engagement activities to meet CRA requirements

+ Create plans for associates to participate in enterprise-wide events and programs, and lead these activities in market

+ Collaborate with LOB and market-specific grant maker(s) to strategize on utilizing grantee partners to meet volunteer and CRA goals

+ Provide and/or leverage onsite volunteer management support where necessary to ensure high quality associate volunteer experiences and drive volunteer retention

+ Promote associate engagement volunteer tracking and partner with the Community Affairs Operations team regarding volunteer data reporting

+ In partnership with manager and colleagues supporting the LOB/market, develop and implement volunteer recognition plans.

+ Source/manage pro bono service initiatives in markets.











Communications





+ Activate Future Edge volunteer programs with associates that support Future Edge messaging.

+ Activate community brand locally in partnership with internal and external stakeholders.

+ Articulate the returns of CSR and community relations to internal client teams as necessary.

+ Communicate COF strategy to external partners.





The team member we are looking for will:





+ Have an authentic, optimistic, fun, innovative, resilient, collaborative and open-minded personality

+ The ability to work well on teams in a collaborative environment

+ Strong verbal and written communication and presentation skills including proficiency in Excel and report management

+ Significant organizational and prioritization skills and the ability to juggle multiple projects and activities with a wide variety and volume of partners while managing change, conflicts and/or shifting priorities

+ Be digitally adept; able to easily learn and apply technological system; comfortable with the entire Microsoft Office suite, databases, social media, and research & productivity apps; experience with CSR software programs such as CyberGrants is a plus

+ Be able to demonstrate experience and proven success in partnership building and relationship management skills; have an understanding of tools needed to achieve “win-win,” measurable outcomes through corporate-community partnerships

+ Have experience in collecting and utilizing data to drive decisions through research and analytics

+ Exhibit strong EQ skills including the ability to influence and comfortably interact with all levels of internal and external stakeholders

+ Possess strong networking skills with a talent to naturally build and maintain relationships at all levels and strategically leverage relationships appropriately











Basic Qualifications:





+ Bachelor’s Degree or Military Experience

+ At least 2 years of experience in community relations OR at least 2 years of experience in volunteer program management , events management, or relationship management











Preferred Qualifications:





+ 1+ years experience in customer service

+ 1+ years experience in relationship management











**Travel: <30%**











**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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