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Bilingual Customer Service Coordinator

Capital One


Location:
Glen Allen, VA
Date:
05/01/2017
Job Code:
capitalone2-R8888
Categories:
  • Customer Service/Call Center
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Job Details

Company Capital One

Job Title: Bilingual Customer Service Coordinator

JobID: capitalone2-R8888

Location: Glen Allen, VA, 23060, USA

Description: Knolls 4 (12021), United States of America, Glen Allen, Virginia



Bilingual Customer Service Coordinator



The primary function of this role is to answer inbound calls from customers who have fraud or disputed transactions on their account. Gather information from customer, file claims and advise of next steps. Adhere to Regulatory requirements governing the Claim Intake Center functions.



**Responsibilities:**

- Provide excellent service to customers

- Meet all regulatory requirements such as timely claim submission deadlines

- Attend team meetings

- Stay abreast of all changes, developments and enhancements for all systems, processes and guidelines

- Update account information and complete accurate documentation

- Effective call and timemanagement



**Basic** **Qualifications:**

- High School Diploma, GED, equivalent certification, or military experience



- Proficient in Microsoft Office



-1 year of customer service experience



- Bilingual in English and Spanish



**Preferred** **Qualifications:**

- 2 years post-high school education or Associate Degree

- Advanced in Microsoft Office



-2 years of customer service experience in Financial Services or 2 years of customer serviceexperience in Banking



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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