1 day old
2017-11-202017-12-19

Bilingual Sr. Recoveries Representative

Chester, VA
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  • Job Code
    capitalone2-R33747
Company Capital One

Job Title: Bilingual Sr. Recoveries Representative

JobID: capitalone2-R33747

Location: Chester, VA, 23836, USA

Description: James River Center 2 (12041), United States of America, Chester, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Bilingual Sr. Recoveries Representative



Associates handle inbound or outbound calls with customers whose balances have charged off. Associates should help customers with payment arrangements that relieve them of outstanding debt balances with the company. They may do so through payment arrangements, settlements, or other tools appropriate to the situation. The goal is to help our customers find a way to move past their existing debt, get on the road to building back their credit and retain customers by advocating for their needs and creating a superior customer experience.



Responsibilities:



+ Provide excellent customer service and help customers pay off their balance by offering payment arrangements, settlements or other tools.

+ Build rapport and create a positive customer experience on every interaction

+ Create a payment solution plan for each individual customer that best fits their needs and situation

+ Advocate for customers in a way that demonstrates you can empathize with their situation

+ Proactively think of positive and different ways to resolve customers issues

+ Balance business goals and our customer’s need to design creative solutions that make our customers lives better.

+ Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills

+ Manage inbound / outbound customer and merchant calls in reference to fraud claim

+ Investigate fraudulent claim on customer accounts to determine responsible party or true fraud

+ Correspond with customers via telephone, mail and electronically

+ Perform chargebacks within Visa and MasterCard regulations

+ Administrative and data entry duties such as updating account information, emails, voicemails and group activity participation



Basic Qualifications:



+ High School Diploma, GED or Equivalent Certification​, or Military experience

+ Fluent in Spanish and English

+ At least 1 year customer service experience



Preferred Qualifications:



+ At least 3 years of customer service experience

+ At least 2 years of sales experience

+ Associates Degree



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Customer Service/Call Center
  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Bilingual Sr. Recoveries Representative

Capital One
Chester, VA

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Bilingual Sr. Recoveries Representative

Capital One
Chester, VA

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