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Business Director, Customer Insights and Analytics

Capital One

McLean, VA
Job Code:
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Job Details

Company Capital One

Job Title: Business Director, Customer Insights and Analytics

JobID: capitalone2-R20245

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia

Business Director, Customer Insights and Analytics

**Title:** Director, Customer Insights and Analytics, US Card

**Location:** Mclean, VA

Capital One is looking for a motivated and strategic Director of Customer Insights and Analytics to join the Customer Experience Strategy team within US Card.

The Customer Experience Strategy team, reporting to the Chief Customer Experience Officer, will be directly supporting Capital One’s mission to grow customer advocacy. Team members function as strategic thought leaders developing an integrated view of customer insights to fuel customer success and business outcomes.

**As a part of the Customer Experience Strategy team, you will** :

Apply your strategic and analytical skills to major company challenges. In this role, you will regularly engage with VP+ population, across all major product and functional areas, to deliver customer insights that will guide decision making. Given the importance of customer insights across US Card, this role is a high-profile opportunity for significant impact and growth

**Our ideal candidate will:**

+ Be a knowledge leader

+ For key Card initiatives (“grand challenges”), use structured problem solving to craft and execute thoughtful insight agendas

+ Additionally, proactively develop and deliver broader, integrated research projects that will have Card-wide impact

+ Bring a “whole-brain mindset” and operate as a high-impact communicator

+ Be seen as a strategic thought partner, effectively communicating with senior leaders

+ Have a strong bias for action / a drive to get things done

+ Be an effective storyteller who seeks out new / varied methods for delivering insights

+ Lead others effectively

+ Collaborate across enterprise, building relationships with segment, product and design teams

+ Be seen as a people leader, investing and growing talent

+ Have some background in insights/ research, including qualitative and quantitative methodologies

**Basic Qualifications:**

+ Bachelor’s Degree

+ At least 7 years’ experience, including at least 5 years’ experience in Customer Insights, Market Research, Business Analysis and/or Management Consulting

**Preferred Qualifications:**


+ 2+ years leading a team

**Capital One will consider sponsoring a new qualified applicant for employment authorization for this position**

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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