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Client Advocate Manager

Dominion Enterprises


Location:
Norfolk, VA
Date:
05/22/2017
Categories:
  • Customer Service/Call Center
Dominion Enterprises
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Job Details

Client Advocate Manager in Norfolk, VA | Dominion Enterprises Careers | Dominion Enterprises Careers

Client Advocate Manager

  • Category: Customer Service
  • Location: Norfolk, VA
  • Employee Type: Full-Time

Description

At Commercial Web Services we strive to lead the industry by innovation. Our mission is to revolutionize the way commercial dealerships do business by providing the latest technology to improve dealership efficiencies. By truly understanding a dealership’s challenges we are able to deliver first-in-class products as solutions to their everyday business troubles. Our consultative sales approach paired with superior customer service is the reason why our business is the preferred partner in the industry.

Group/Team Description: The CAM works closely with the CWS Sales, Support, Graphics and Marketing Teams as well as the Business Analyst to ensure that our customers have a delightful experience with CWS. Moreover, the CAM is responsible for assuring that our dealer clients know their CWS website tool and how to use it effectively.

Major Responsibilities

  • Customer retention and satisfaction
  • Participation in client onboarding process
  • Provide feedback and anecdotal information to Business Analyst
  • Refer up-selling opportunities to sales team
  • Collaborate with support for technical issues and site changes
  • Conduct account reviews and communicate recommendations with dealer client
  • Analyze performance statistics
  • Coordinate with Graphic Designers on website graphical change requests


Requirements

Individual initiative expectations: Superior communication skills (written & verbal), solution oriented, self-starter, proactive, creative, detailed oriented, positive attitude, great follow up skills

Experience and qualifications:

  • Minimum 1 year of inside/outside B2B sales experience
  • Superior communication skills (written and verbal)
  • Solutions oriented
  • Proactive
  • Creative
  • Detailed oriented
  • Excellent follow-up skills
  • Enthusiastic with positive attitude with a heart for serving others
  • Proficient in social media platforms (Facebook, Twitter, LinkedIn)
  • Knowledgeable in Microsoft Office


Dominion Enterprises is a leading online marketing and software services company offering client solutions across multiple targeted business verticals.  Our widely recognized B2C web and mobile portals, including ForRent.com, Homes.com, and CycleTrader.com, generate nearly 30 million unique visits monthly. Our B2B cloud SaaS solutions directly support clients in establishing their online and mobile brands, generating leads, and managing customer relationships.  Dominion Enterprises has more than 40 businesses and 3,000 employees in our Norfolk, Va. home office, and across the U.S. We offer a dynamic environment, excellent growth opportunities, competitive earnings and a comprehensive benefits package that includes a generous 401(k). Dominion Enterprises is an equal opportunity employer and supports a diverse workforce. Dominion is a drug-testing employer.

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