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Coach - Customer Success and Solutions - Richmond, VA

Capital One


Location:
Glen Allen, VA
Date:
05/25/2017
Job Code:
capitalone2-R24262
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Coach - Customer Success and Solutions - Richmond, VA

JobID: capitalone2-R24262

Location: Glen Allen, VA, 23060, USA

Description: Knolls 5 (12022), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Coach - Customer Success and Solutions - Richmond, VA



**The Company:**



Imagine a day at a typical bank. Now throw that image away—and you’ve got Capital One. As a top-10 national bank with the heart of a Silicon Valley startup, Capital One is leading the charge to change the way people bank for the better. And, as one of the most-recognized brands in America, they’re in the perfect position to do it. With over 65 million customers and nearly 900 bank branches, the company offers financial products from credit cards to auto loans to small business banking. Capital One employs over 45,000 associates in locations across the country.



Are you ready to join a company that is a global leader and one of the nation’s top 10 largest banks? Are you passionate about serving customers and providing an incredible Customer experience? Interested in learning new technologies? Do you thrive in a dynamic, fast paced environment?



Overall, we’re excited about what we have here, which is a culture and environment that allows people to be great. By nurturing an innovative and collaborative culture where people with a variety of thoughts, ideas, and backgrounds come together, we've been able to build a great company and a great place to work. We are different from most companies. Our people are **fun, passionate, confident, innovative change agents** that are not afraid to take risks. This is your chance to work hard, have fun, and help us bring ingenuity, simplicity, and humanity to banking.



Within our Customer Success and Solutions Team, you would have the opportunity to positively impact our Customers by providing excellent customer service via live chat sessions or inbound phone calls. At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers. This role is the first step in a fulfilling work experience where the Associate can quickly learn new skills and advance to new roles within the team that layer in more responsibilities.



**The Role:**



Capital One is seeking a passionate Coach to support and coach a team of sales/servicing associates. If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you! We are looking for a digitally savvy strategic planner & people leader focused on ensuring our multi-channel experience is simple, easy, and outstanding for our customers and associates.



Here are a few things that may tip us off that you could be perfect for this role:



+ You are extremely passionate and curious about the technology driven world

+ You live to create the best possible customer experience - every customer, every time!

+ You and the leaders on your team view coaching & development as the foundation of success

+ The power of analysis, data and process management gets you excited about solving complex problems & building outstanding operations solutions

+ You truly enjoy working with others at all levels to drive the greatest possible outcomes



This individual will support their team to meet business objectives and deliver exceptional customer experiences as we continue to expand our offerings. This is your chance to become part of one of the fastest growing companies in the financial industry! Capital One provides our associates with a fantastic work environment that revolves around our two main values, **_Excellence_** **and** **_Do the Right Thing_** **.** These come together to make Capital One a great company, as well as a fantastic place to work!



**Basic Qualifications:**

-High School Diploma, GED or Equivalent Certification or Military Experience

-At least 2 years of experience in People Management

-At least 2 years of experience in Customer Service



**Preferred Qualifications:**

-Bachelor’s Degree

-3 + years of experience in People Management

-3 + years of experience in Customer Service



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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