7 hours

Coordinator, One-Stop Operator

Norfolk, VA
  • Job Code
Coordinator, One-Stop Operator

Coordinator, One-Stop Operator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Review of application materials will commence July 12, 2017, and continue until filled. Unofficial transcripts will be accepted with the application; however, no offer of employment will be made prior to official transcripts being provided to the college.

Posting Details

Position Information

Position Type Administrative/Professional Faculty
Role Title Coordinator, One-Stop Operator
Position Working Title Coordinator, One-Stop Operator
Pay Band
Position Number GA719
Full or Part Time Full Time
Recruitment Type General Public – G
Location Norfolk
Position End Date (if temporary)

Job Description Information

Job Posting Number FT00345
Job Description Summary

Tidewater Community College invites applications for this full-time, restricted-funded position of Coordinator, One-Stop Operator.

The primary responsibility of the Coordinator, One-Stop Operator is to coordinate for the One-Stop System in order to maximize the delivery of services for customers, provide for the optimal level of participation by service providers and partner organizations, in order to facilitate the attainment of System goals and ongoing continuous improvement.
This position is funded by Opportunity Inc. of Hampton Roads for a period of one year and may be extended for up to three additional years. This position reports to the Vice President for Institutional Advancement.

  1. Coordinate with participating partner organizations and service providers in order to ensure the ongoing effective and efficient delivery of One-Stop System services. Identify opportunities for service delivery improvement or enhancements.
  2. Ensure that the Comprehensive Center and Affiliate Center Sites are operating in accordance with the requirements set forth under Sections 678.305 and 678.310 of the WIOA Final Rules and Regulations, respectively.
  3. Establish and facilitate the ongoing activities of a One-Stop System Advisory Committee comprised of partner organizations in order to assist with the development and implementation of MOU specified objectives and their overall support for the System.
  4. Track and report partner organization MOU resource sharing contributions in a timeline established in consultation with Opportunity Inc. Identify any issues and report such to Opportunity Inc.
  5. Facilitate an ongoing customer satisfaction survey process to gage the satisfaction of all One-Stop System customers. Compile, analyze and report the results in a timeframe established in consultation with Opportunity Inc.
  6. Promote and facilitate effective, integrated cross-organization business practices in the One-Stop System. Review and provide feedback on internal operating processes and procedures. Identify and facilitate staff development opportunities for One-Stop System service provider and partner organization staff, to include but not be limited to, State One-Stop Center staff professional certification requirements.
  7. Identify new partner organizations and/or center site locations for possible inclusion into the One-Stop System.
  8. Facilitate the conduct of the One-Stop Center Certification Process in accordance with DOL and State requirements and ensure compliance with such requirements. Promote compliance with federal and State requirements regarding accessibility for individuals with disabilities.
  9. Work with service providers and partner organizations to ensure that One-Stop System performance goals are met or exceeded.
  10. Ensure that access to WIOA Basic Career Services are available to customers through the One-Stop System (on-site and electronically).
  11. Facilitate the availability and delivery of WIOA Business Services through a centralized, partner led, single point of contact One-Stop System Business Services Team.
  12. Facilitate the implementation of federal, State and local One-Stop System related workforce policy, requirements and procedures.
  13. Research and identify One-Stop System related best practices from other workforce boards for use in the ongoing continuous improvement of the System.
  14. Serve as the first line intermediary for addressing/resolving issues related to partner organization roles, responsibilities and participation in the One-Stop System.
  15. Report to the HRWDB through the HRWDB Workforce Services Committee. Attend all required Committee meetings, provide detailed updates on the One-Stop System and compile and submit related reports, as required.
  16. Attend State and DOL training sessions and/or other meetings, as required.
  17. Develop and submit a comprehensive assessment report on the One-Stop System on an annual basis. This report will be due to Opportunity Inc. within forty-five (45) days after the close of each program year. An outline of the topic areas to be covered in the report is required to be submitted to Opportunity Inc. for approval by 12/31/17. Other regular reports that are to be provided during the course of the program year will developed in consultation with Opportunity Inc. as the activities of the One-Stop Operator are implemented.
Required Qualifications
  1. Demonstrated ability to build and maintain partnerships among a variety of constituents, regional organizations, service providers, and college administration.
  2. Knowledge of workforce training practices and WOIA final rules and regulations.
  3. Demonstrated ability to evaluate service delivery quality and make recommendations for improvement, including ongoing customer satisfaction survey; track progress; and compile reports.
  4. Demonstrated ability to persuade partners to meet expectations without direct influence over their resources.
  5. Excellent communication skills, both verbal and written.
  6. Demonstrated understanding of and belief in the comprehensive mission of the community college.
  7. A master’s degree or higher from a regionally accredited college or university.
Preferred Qualifications


Work Schedule


Posting Detail Information

EEO Statement

Tidewater Community College is an EEO/AA employer and is strongly committed to achieving excellence through cultural diversity. The college actively encourages applications by and nominations of qualified minorities, women, disabled persons, and older individuals.

E-Verify Statement

After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Tidewater Community College uses the E-Verify system to confirm identity and work authorization.

Open Date 06/29/2017
Close Date
Open Until Filled Yes
Hiring Range Expected salary of $65,000.
Salary Information

Actual salary will be determined based on individual qualifications and experience with consideration for internal alignment factors. The college offers an excellent benefits package.

Additional Information This position requires satisfactory completion of background checks prior to employment. This position is contingent upon availability of funding.
Special Instructions to Applicants

Review of application materials will commence July 12, 2017, and continue until filled.

Unofficial transcripts will be accepted with the application; however, no offer of employment will be made prior to official transcripts being provided to the college.

Documents Needed to Apply

Required Documents
  1. Résumé
  2. Cover Letter/Letter of Application
  3. Unofficial Transcripts
Optional Documents
  1. Unofficial Transcripts 2
  2. Unofficial Transcripts 3

Supplemental Questions

Required fields are indicated with an asterisk (*).


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Coordinator, One-Stop Operator

Tidewater Community College
Norfolk, VA

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Tidewater Community College
Norfolk, VA

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