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CRM Data Analyst

Dominion Enterprises

Norfolk, VA
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Dominion Enterprises
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Job Details

CRM Data Analyst in Norfolk, VA | Dominion Enterprises Careers | Dominion Enterprises Careers

CRM Data Analyst

  • Category: Information Technology
  • Location: Norfolk, VA
  • Employee Type: Full-Time


SUMMARY: As a Data Analyst, a greater part of your role will be responsible for maintaining and supporting CRM functions in the areas of service, sales, marketing, and custom data integration. This will include all data cleansing, responding to user questions and issues, report requests, and other responsibilities as noted in our requirements list. You will be the POC with the organization over data management and key player in ensuring the users know and understand our correct processes in utilizing the CRM systems.

ESSENTIAL DUTIES:  Includes the following (other duties may be assigned):

  1. Manage daily activities responsively including resolving business usability issues through internal support requests, approving record changes and driving end-user adoption
  2. Develop and maintain customer reports, dashboards, communication templates and page components
  3. Manage user situations, issues, and requests; Respond quickly and efficiently; Understand how to decipher what a user is asking and what they mean
  4. Perform detailed analysis of business specification requirements with documentation for training
  5. Apply business processes and knowledge of enhancement requests to maintain data integrity and operational requirements
  6. Assist with developing, configuring, user acceptance testing (UAT) in sandbox and support activities in post deployment
  7. Provide on-going support to identify, troubleshoot and quickly relay production issues to team
  8. Communicate project details to various levels of stakeholders during project life-cycle to ensure business needs are effectively represented
  9. Work with internal training organization to ensure new functionality is clearly documented and accurately describes processes across multiple channels
  10. Establish, document, maintain, and educate the businesses on CRM configuration, policies, procedures and standards that ensure our data is consistent, complete and viable
  11. Extensive data cleansing techniques on individual records or through mass updates to maintain quality data in records
  12. Takes initiative to research and increase knowledge of systems best practices and improvement resources which includes CRM releases
  13. Maintain good team working relationships in a dynamic role with diverse responsibilities

Dominion Dealer Solutions improves dealers' performance by developing advanced technologies including: reputation and social media management, responsive websites, digital advertising, SEO, SEM, multi-channel marketing, and custom market reports. Coupled with award-winning lead management, inventory merchandising, equity mining, customer relationship (CRM) and dealer management (DMS) solutions, Dominion redefines automotive retail by delivering first-class customer experiences for today's automotive dealerships. Based in Norfolk, Virginia, every OEM and over 10,000 U.S. dealers depend on Dominion's foundation of innovation, integrity, excellence and teamwork to provide them with results at every turn. For more information, visit our website, like us on Facebook, Pinterest or YouTube, or follow us on Twitter.


  • Excellent computer skills including the use of relational databases and the ability to learn new applications
  • Demonstrated ability to work with large quantities of data from various sources and combine them into other datasets using Excel pivot tables, formulas and functions
  • Detail-oriented with a high degree of accuracy, highly organized and able to manage and prioritize multiple tasks and deadlines with limited supervision
  • Bachelor’s degree in a quantitative discipline
  • 2+ years experience in data collection/analysis
  • Experience with Microsoft CRM or other CRM software is a plus
  • Ability to work in a complex, fast-paced environment while maintaining the highest level of accuracy
  • Possess critical thinking skills and an inquisitive nature that results in asking questions, seeking to understand relationships, and finding answers

Dominion Enterprises is a leading online marketing and software services company offering client solutions across multiple targeted business verticals.  Our widely recognized B2C web and mobile portals, including,, and, generate nearly 30 million unique visits monthly. Our B2B cloud SaaS solutions directly support clients in establishing their online and mobile brands, generating leads, and managing customer relationships.  Dominion Enterprises has more than 40 businesses and 3,000 employees in our Norfolk, Va. home office, and across the U.S. We offer a dynamic environment, excellent growth opportunities, competitive earnings and a comprehensive benefits package that includes a generous 401(k). Dominion Enterprises is an equal opportunity employer and supports a diverse workforce. Dominion is a drug-testing employer.

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