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Customer Care Representative

HRSD Hampton Roads Sanitation Dist.

Virginia Beach, Virginia 23454
Job Type:
Job Status:
Full Time
  • Customer Service/Call Center
  • General/Other
  • Government/Civil Service
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Job Details


Working hours are likely Monday through Friday 9:15AM -6:15PM mayvarytoan earlier shift.

Training hours may vary from 7:00AM - 6:00PM.

Under regular supervision, Customer Care Account Representatives support the
Customer Care Center division through a variety of job duties which may include
but are not limited to: 
a. Billing and maintenance of customer accounts
b. Answering customer telephone inquiries
c. Pursuing payment of delinquent customer account balances
d.Perrforming cashiering duties including processing payment transactions
and preparing and verifying bank depositse. Performs work with a high degree of accuracy and is routinely reviewed
for consistency with standard bookkeeping/accounting standardsf. Demonstrates professionalism and a commitment to the Mission, Vision
and Values of HRSD



a. Education
1. Required
High school diploma or GED equivalent

b. Experience
1. Required
a) 2 – 3 years in general office operations
b) Working knowledge of excel and word

2. Desired
a)  2 years experience in utility billing, customer service, cashiering, customer accounts receivable or comparable work environment

c. Job-specific Technical Competences
1. Required
a) Knowledge of standard office procedures, practices, equipment, bookkeeping/ accounting standards and practices
b) Ability to develop highly effective working relationships with all HRSD and employees
c) Establishes and maintains effective business relationships with customers, employees of HRSD, and jurisdictions 
f) Communicates effectively verbally and in writing
g) Problem-solves and works with the public in a courteous, diplomatic, and tactful manner

d. Special Licenses
Valid driver’s license from state of residence

HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.

HRSD is a Drug Free Workplace.

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