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Customer Intelligence Product Manager

Capital One


Location:
McLean, VA
Date:
06/26/2017
2017-06-262017-07-25
Job Code:
capitalone2-R28343
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Job Details

Company Capital One

Job Title: Customer Intelligence Product Manager

JobID: capitalone2-R28343

Location: McLean, VA, 22106, USA

Description: 1750 Tysons (12023), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Customer Intelligence Product Manager



In the Consumer Bank, we’ve combined that human-centered design with our heritage of data-driven decision-making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.



Are you obsessed with building products that change hearts and minds? Are you motivated by unpacking complex customer issues and generating insights that are actionable? Do you thrive in a decentralized, Agile environment? If you love wading deep into customer data, bring a structured problem-solving approach to often nebulous and unstructured information, and build products that change the way people think, you may be the perfect match for our **Customer Intelligence** **Product Manager** position.



The Customer Intelligence team’s mission is to build foundational understanding of our customers and to serve as change agents of customer-centric decision making. We achieve our mission through highly valued knowledge products that serve as single sources of truth in a decentralized organization.



Our ambition is to scale and improve our CX knowledge products and we need a motivated, intuitive, and strategic **Product Manager** to make it happen.



**On any given day in the Bank you’ll be:**



+ Empowered. Part of a team driving how the Bank thinks about Customer Experience. What’s most important? Which moments matter? Who should we care about?

+ Learning constantly. Work deeply with internal customers, associates, designers, technologists and data scientists in building cutting edge solutions

+ Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

+ Driving strategy. This role will focus on shaping the product strategy of our NPS and CX driver analysis for the Consumer Bank in a way that provides actionable insights to stakeholders using cutting edge tools and analytical techniques, including emotional measurement.

+ Innovating relentlessly. Opportunities include defining how we should approach CX measurement and analysis across the Bank, building knowledge products that integrate quantitative and qualitative insights, and socializing that strategy with a senior audience (SVP+).

+ Leading teams. This role will be responsible for our annual CX driver strategy product, including managing an internal team of analysts and external vendors.



**Here is what you will bring to the table:**



+ Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

+ Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool, or started a company meme that lasted for months.

+ Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.

+ Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop. You’re comfortable speaking in front of executive audiences.

+ Wrangler. You’ve gotten front-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.

+ Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable in saying no.



**Here is what we will bring to the table:**



+ Competitive salary and equity (including a robust 401(k) plan)

+ Excellent medical and dental insurance (and other health benefits)

+ Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]

+ Top class engineering teams that you will lead and build product with

+ Continuous learning budget

+ Highly supportive and “bought in” leadership environment



**Basic Qualifications:**



+ At least 2 years of experience working with cross-functional teams to deliver consumer experiences and core product platforms that power those experiences

+ At least 2 years of digital industry experience for consumers

+ Bachelor’s Degree or military experience



**Preferred Qualifications:**



+ At least 3 years in a horizontal strategic analysis role, such as Management Consulting

+ At least 2 years of experience as a Product Owner in an Agile development process

+ Experience building internal-facing products

+ MBA



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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