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Customer Solutions Specialist

Capital One

Glen Allen, VA
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Job Details

Company Capital One

Job Title: Customer Solutions Specialist

JobID: capitalone2-R19679

Location: Glen Allen, VA, 23060, USA

Description: Knolls 5 (12022), United States of America, Glen Allen, Virginia

Customer Solutions Specialist


Capital One is seeking individuals who are passionate about Customer Experience and deepening customer Relationships. These individuals will learn the ropes by fielding simple types of inbound calls, and marketing our Customer-Focused and digital financial products to new and existing customers, based on their individual needs. Types of calls fielded in this role include balance & transaction inquiries, funds transfers, account details and basic online assistance. If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you! Responsibilities include striving to achieve personal and department goals focusing on providing an amazing Customer experience and selling our industry-leading financial products. Successful candidates will have a passion for excellent customer service, as well as strong communication and interpersonal skills, self-motivation and independence.

**General Responsibilities** **:**

+ Customer service

+ Customer growth

+ Attend team meetings

+ Stay abreast of all changes, developments and enhancements for all systems, products and upgrades

**Basic Qualifications:**

+ High School Diploma, GED or Equivalent Certification

**Preferred Qualifications:**

+ 1 year experience customer service in Financial Services or Banking

+ 1 year experience with Microsoft Office products

+ 2 years experience in heavy customer contact environment

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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