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Department Operations Manager

Capital One


Location:
Chesapeake, VA
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
capitalone2-R32494
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Department Operations Manager

JobID: capitalone2-R32494

Location: Chesapeake, VA, 23323, USA

Description: Chesapeake (12051), United States of America, Chesapeake, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Department Operations Manager



Are you a dynamic, analytical leader who is passionate about delivering top-notch customer experience while cultivating a high-performing group? If you are a strong integrative thinker, change leader, creative problem solver and possess transformational leadership skills, then this is the job for you!



As a Department Operations Manager you will lead day-to-day activities of a high visibility multi-function, multi-team operation. You will be responsible for building a highly-engaged culture through effective servant leadership practices. You will translate data into a well-managed strategy that will help drive the team towards achieving individual, team and business metrics.



Responsibilities:



- Inspire a team of 75 -150 call center associates with 3 or more Unit/Sr Unit Managers direct reports.



- Drive outcome focused results through simplicity that ensures operational excellence



-Deliver well managed agenda and processes utilizing Lean, Agile and/or other process excellence skill sets



- Work backwards from delighting customer by identifying and driving process improvements utilizing a customer and associate mindset



- Collaborate on strategies in a fast-paced environment where new variables are constantly emerging



- Manage staffing and financial budgets.



-Encourage, Inspire, and lead through curiosity and a strong desire to learn



-Build a highly engaged and inclusive culture across operational boundaries



**Basic Qualifications:**



• High School Diploma, GED or Equivalent Certification or military experience



• At least 2 years of experience in People leadership roles - drive results through others, coach/develop



• At least 1 year of experience in Project management



**Preferred Qualifications:**



• Bachelors Degree in Business, Economics, Management or some quantitative study



• Six Sigma, Lean, or Agile Certification



• At least 5 years of experience in People management - drive results through others, coach/develop



• At least 5 years of experience in Collections or Call Center



• At least 2 years of experience in Project management



• At least 5 years of experience in Budget management



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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