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Design Strategist, Consumer Bank

Capital One


Location:
McLean, VA
Date:
07/24/2017
2017-07-242017-08-22
Job Code:
capitalone2-R26317
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Job Details

Company Capital One

Job Title: Design Strategist, Consumer Bank

JobID: capitalone2-R26317

Location: McLean, VA, 22106, USA

Description: 1750 Tysons (12023), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Design Strategist, Consumer Bank



On the Café Design team you will be at the forefront of Capital One’s efforts to reimagine everyday banking—our Capital One Cafés. For our customers, Capital One Cafes are community centers where they can come in, take care of everyday banking needs, and catch up with friends, work, or me-time over a cup of coffee and a snack. For Capital One, our cafes are an opportunity to showcase our take on banking—digital first, customer-focused, empowering.



As a Design Strategist, Sr Manager, on this team you will:



- Oversee multiple projects to bring new product concepts and experiences to life in our cafes



- Build and mentor a team of design strategists that can adapt to regularly changing business context



- Work with multidisciplinary teams of designers, architects, business analysts, café ambassadors, brand and content strategists, and bankers to create seamless end-to-end experiences



- Be the voice of the customer in business strategy and planning meetings



- Develop frameworks, portfolio/product prioritization, roadmaps, etc. that help drive strategic consideration of the desired customer experience



- Use visual and tangible storytelling tools to share your discoveries, influence stakeholders, and create energy around an idea or an initiative



You’re a good fit if you:



- Understand that good design balances user, business, and technical feasibility needs



- Are comfortable navigating highly regulated industries



- Have experience using design to drive business intent and outcomes



- Are adept at facilitating alignment across different perspectives



- Use design to communicate complex concepts simply and always strive to make things tangible, whether they’re conversations, frameworks, or ideas



- Stay on top of the latest technology trends and are up for the challenge of bringing new technologies to a conservative industry



Basic Qualifications:



- Bachelor’s Degree



- At least 7 years of experience in one of the following: Design Strategy, UX design, or Industrial design



-At least 2 years of experience leading teams



Preferred Qualifications:



- Master’s Degree in Design



- 8+ years of experience in design strategy, UX design, communication design, or industrial design



-3+ years of experience leading teams



- Experience working in a highly regulated industry



- Experience with a digital product & services company



- Experience with physical service design



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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