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Digital Operations Senior Customer Service Representative

Capital One


Location:
Chesapeake, VA
Date:
06/26/2017
2017-06-262017-07-25
Job Code:
capitalone2-R26273
Categories:
  • Customer Service/Call Center
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Job Details

Company Capital One

Job Title: Digital Operations Senior Customer Service Representative

JobID: capitalone2-R26273

Location: Chesapeake, VA, 23323, USA

Description: Chesapeake (12051), United States of America, Chesapeake, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Digital Operations Senior Customer Service Representative



This position offers the opportunity to be part of a servicing environment whose job includes providing our customers a positive, World-Class customer experience. Associates will be responsible for fielding inbound calls from customers who need help with servicing their credit card account through our electronic servicing platforms, which would include online banking and mobile banking. Associates will use a variety of tools to support our customers, and will also inform and educate customers to help them understand and be able to consistently utilize our digital servicing channels.



This position requires self-directed, fast-paced resolution of a variety of technical issues in a customer-oriented environment. The ideal candidate will be able to troubleshoot technical servicing problems while providing clear and concise information to the customer. The ability to express information, instructions, and descriptions so that our cardholders will understand them is essential to a successful service resolution. In addition, effective listening skills are critical to fully leverage customer provided information and effectively troubleshoot problems.



Other:

• Strong oral and written communication skills

• Passion for servicing customers

• Self-motivated

• Ability to learn in an ever-changing environment

• Strong decision-making ability and close attention to detail

• Ability to work under pressure and meet established standards

• Ability to present information in a way that reflects positively upon the organization

• Ability to diagnose and solve problems using integrative thinking skills

• Professional demeanor



**Basic Qualifications:**

**•** High School Diploma, GED or Equivalent Certification

• Proficient PC skills



**Preferred Qualifications:**

**•** 1 year experience in customer service

**• Tech support background**



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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