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Director, Card Business Risk Office- Card Customer Experience

Capital One


Location:
Richmond, VA
Date:
07/24/2017
2017-07-242017-08-22
Job Code:
capitalone2-R29132
Categories:
  • Management
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Job Details

Company Capital One

Job Title: Director, Card Business Risk Office- Card Customer Experience

JobID: capitalone2-R29132

Location: Richmond, VA, 23261, USA

Description: West Creek 1 (12071), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Director, Card Business Risk Office- Card Customer Experience



Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.



As a Director in Capital One’s US Card’s Business Risk Office, you will apply your leadership and analytical skills to our highest profile Risk Management efforts. You will lead a team of Risk Managers and act as a thought leader working across the business to develop and implement cutting edge Risk solutions to ensure Capital One’s continued success. Directors in Capital One’s Risk Management organization partner with executives and Line of Business, Compliance and Legal associates to develop and implement well-managed risk practices in an open, collaborative environment.



Directors in Risk Management at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership, communication and influence skills. They have a high level of exposure across lines of business and the opportunity to work with executives to create and implement innovative solutions that mitigate potential risks to the Company.



Responsibilities:



The Business Risk Officer will be a liaison providing coordination between risk partners, outside agencies and internal support groups:



+ The primary function is to act as a liaison / point of contact for the Risk Management functions to the front line of the business

+ Manage a small team of Risk Managers

+ Provide insight and expertise to the business on critical risk and regulatory needs through deep engagement

+ Monitor the risk landscape to proactively identify potential risks to the business

+ Work with business partners to develop and implement controls and risk practices that ensure customer satisfaction and regulatory compliance

+ Perform assessments on critical business processes, identify potential risks and work with key stakeholders to develop and implement plans that remediate all categories of risk

+ Use analytical and process management skills to identify opportunities to improve risk management processes that transcend the 1st, 2nd and 3rd lines of defense



Basic Qualifications:



+ Bachelor's Degree or Military Experience

+ At least 5 years of operations management or at least 5 years of operational risk management experience

+ At least 5 years of financial services industry experience



Preferred Qualifications:



+ Master’s Degree

+ Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

+ Lean, Agile, Six Sigma, Business Process Management, or Project management certification



**_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._**



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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