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Director, Digital Product Management, Messaging

Capital One


Location:
Vienna, VA
Date:
05/29/2017
Job Code:
capitalone2-R21107
Categories:
  • Management
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Job Details

Company Capital One

Job Title: Director, Digital Product Management, Messaging

JobID: capitalone2-R21107

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Director, Digital Product Management, Messaging



The Capital One Digital Messaging team is looking for a Director, Digital Product Management to deliver powerful capabilities that enable internal clients to easily and effectively communicate with customers through digital channels. Capital One sends over three billion digital messages to customers each year. This role will enable our clients to develop and send these messages more easily and improve the deliverability and reach of those messages so that customers are able to manage their finances simply and safely.



**Responsibilities:**



+ Develop and deliver self-service capabilities that enable clients from across the enterprise to build and send engaging emails, SMS, and push notification messages.

+ Assess needs of clients to achieve their business objectives with messaging. Onboard new businesses to the enterprise marketing platform.

+ Maximize message deliverability across all channels and ensure Capital One sending practices conform to regulatory and industry requirements.

+ Define, measure, and improve the speed and quality of our messaging processes. Ensure that processes are well defined, have appropriate controls, and are flexible and resilient.

+ Motivate and inspire a large team of associates to achieve audacious goals.



We are seeking an ambitious and driven professional who excels in a team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.



**The ideal candidate will possess:**



+ 5+ years in digital product management with record of success moving key business metrics through messaging

+ Subject matter expertise in digital messaging industry

+ 3+ years of experience developing digital products using Agile methodology

+ 3+ years of experience developing products with a customer-first, design thinking approach

+ a passion for getting his or her hands dirty by using products as an early adopter, testing prototypes and digging into user research

+ Experience with process engineering disciplines such as Lean and Six Sigmaexperience with technologies like cloud security and encryption to support secured messaging capabilities

+ an ability to work in fast-paced environment and be resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities



**Basic Qualifications:**



+ Bachelor’s Degree or military experience

+ At least 5 years of experience in digital product management



**Preferred Qualifications:**



+ Bachelor’s Degree in Computer Science or Engineering

+ MBA or Master’s degree



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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