Sign In
 [New User? Sign Up]
Mobile Version

Director, Internal Communications - Commercial Bank

Capital One


Location:
Richmond, VA
Date:
07/26/2017
2017-07-262017-08-24
Job Code:
capitalone2-R20229
Categories:
  • Management
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Company Capital One

Job Title: Director, Internal Communications - Commercial Bank

JobID: capitalone2-R20229

Location: Richmond, VA, 23261, USA

Description: NYC 299 Park Avenue (22957), United States of America, New York, New York



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Director, Internal Communications - Commercial Bank



The Director of Internal Communications will report directly to the Head of Internal Communications and Events for the Commercial Bank. Will be responsible for designing, developing and implementing results-driven communication strategies that help drive associate behavioral changes and deliver on business results. Will develop a plan that enables focus on the key leverage points for communications. As part of the communication strategy, they will develop and execute on a measurement strategy to determine the effectiveness of the communications tactics. Will direct and maintain a diverse set of communication channels. Build and maintain strong relationships with business leaders and line of business communicators and partners to ensure early inclusion in initiatives that will impact associates and to provide counsel on handling communications to associates, managing reputational risks and providing perspective on likely associate reactions. Develop and implement integrated communication strategy for stakeholders, creating communication plans and channels that align with business objectives. Develop, implement, and continually assesses quantitative and qualitative metrics to monitor business impact of internal communications. Develop dashboard to advance the impact of communications strategies on business results.



Responsibilities:



• Lead an internal communications function; developing strategic communication strategies that support the strategic direction of the organizational goals; set research, metrics, and innovative communication channel strategies, align strategies with communication



• Provide leadership for several divisional businesses / teams and transformational initiatives through the strategic use of communications to support the company's vision, values, and business goals. Identify key messages and craft materials that effectively convey the appropriate information to a diverse audience



• Developing and implementing business communication and organizational change management strategies, plans and deliverables.



• Team and vendor management, including resource planning, allocation and performance management and productivity tools. Budget management, including forecasting and reporting tools, and chargeback models.



• Produce four-color print and electronic publications, and intranet sites.



• Manage, inspire and lead a communications team



Basic Qualifications:



• Bachelor’s degree or Military experience



• At least 5 years of management experience



• At least five years of experience in leading large-scale organizational change and communication projects



• At least five years of experience in developing and implementing business communication and organizational change management strategies, plans and deliverables.



Preferred Qualifications:



• Master’s Degree in Business, Mass Communications, Education, Marketing/Public Relations, Journalism or English



• At least 10 years of experience in leading large-scale organizational change and communication projects



• At least 10 years of experience in team and vendor management



•At least 10 years of experience in Developing and implementing business communication and organizational change management strategies, plans and deliverables.



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


Featured Employers

Featured Jobs

CareerConnection Video