16 days old

EMR Implementation Specialist/Project Manager

Norfolk, Virginia 23508

 EMR Implementation Specialist/Project Manager

Job Summary:  Welligent is a Norfolk-headquartered electronic health record (EHR) vendor which markets its web‐based clinical and billing software product to behavioral health & substance abuse providers throughout the country.

Welligent is looking for an Implementation Specialist/Project Manager with a focus on the Revenue Cycle Management (billing) components of our software. This person has ownership of the business analysis, configuration, setup, and knowledge transfer of Welligent customers who have licensed any billing component of the Welligent EHR. As part of the project implementation team, this Welligent resource works directly with the customer to identify all billing requirements, payers and billing codes, EDI specs and reporting needs. This person will report to the Welligent Director of Project Management and, on a project‐project basis, reports to the assigned Welligent Project Manager to ensure that all billing contract requirements are met.

Primary Duties

  • Responsible for the fulfillment of customer billing requirements according to Welligent standards and/or according to specific customer contract requirements
  • Work closely with customer to gather requirements & identify all billing needs
  • Works closely and reports to the Welligent Project Manager to ensure all customer contract specs are met
  • Documents billing requirements and develops customer‐specific project plan based on an analysis of customer requirements
  • Where applicable, responsible for implementing and testing all electronic billing/EDI components of a customer billing implementation
  • Performs quality assurance for each customer project and deliverable and identifies and documents all out‐of‐scope customer requirements
  • Responsible for customer training on the billing component of the Welligent product
  • Responsible for interim support during a transition period following customer Go Live and responsible for on‐going support, troubleshooting and resolution of customer‐identified billing defects triaged from the Welligent Help Desk
  • Primary in‐house expert on mental health/medical billing space. Stays current on industry and regional trends, business opportunities, and product development suggestions

Required Skills and Experience

  • Extensive knowledge of the medical billing process including claims preparation, submission (EDI/electronically or by paper) and payment processing and reconciliation either from EOBs or electronic funds
  • Experience billing Medicaid and Medicare and ideally, specific mental health billing experience
  • Ability to lead projects and multi‐task in a small team environment
  • Ability to develop detailed project plans, track project deliverables and generate status reports
  • Strong critical thinking and analytical/problem solving skills
  • Excellent organizational and interpersonal skills, strong communication skills, strong attention to detail
  • College degree preferred
  • Some travel required
Please submit resume and cover letter to Ginger White, Office Manager, gwhite@welligent.com


  • Healthcare/Medical
  • Management

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EMR Implementation Specialist/Project Manager

Welligent, Inc.
Norfolk, Virginia 23508

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EMR Implementation Specialist/Project Manager

Welligent, Inc.
Norfolk, Virginia

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