10 days old

Enrollment Services Assistant

Norfolk, VA
  • Job Code
Enrollment Services Assistant

Enrollment Services Assistant

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Posting Details

Position Information

Position Type Wage/Hourly
Role Title Administration and Office Specialist III
Position Working Title Enrollment Services Assistant
Pay Band 03
Position Number W0706
Full or Part Time Part Time
Recruitment Type General Public – G
Location Norfolk
Position End Date (if temporary)

Job Description Information

Job Posting Number PT00430
Job Description Summary

This position will provide timely, accurate, and professional service to students, faculty, staff, and the public by enrollment services through individual and team efforts on campus and college-wide. To willingly and pleasantly resolve enrollment related concerns.


The Enrollment Services Assistant will be the primary point of service and information for students registering at the Norfolk campus and for faculty and the public conducting business with the campus Enrollment Services Office. The incumbent will use public relations skills to provide accurate information and advice on the following processes: admissions, update registrations (credit and non-credit), domicile, grades, records correction, and transcript requests. Review paperwork for accuracy for registrations, senior citizen, cross registration, audits and name and social security number changes. Assist with grade verification. Research and resolve issues related to on and off campus registration. Responsible for performing quality control by auditing and correcting documents that have been scanned and indexed into the electronic document management software. Use strong public relations skills effectively to provide accurate information concerning all areas of Student Services as well as the class schedule and college programs. Work as a team member in a complex process and intensive contact environment. Employ efficient and effective problem solving strategies.

Required Qualifications

Skilled in office management, including the coordination, and planning of administrative office functions. Knowledge of time management, organizational skills and ability to meet deadlines with competing tasks simultaneously. Knowledge of the Family Education Rights and Privacy Act (FERPA) and ability to work with detailed and confidential information within an educational setting. Ability to maintain and monitor budgets using automated informational technology for purchasing and record keeping. Ability to produce reports and queries utilizing a variety of PC software programs including Word, Excel, and Access, and the ability to use general office equipment. Ability to collaborate with other departments. Ability to demonstrate problem-solving and decision-making skills as well as ability to work as a team member in a busy, multi-tasking office. Ability to work in a customer-oriented environment that includes one-on-one contact with a diverse public. Ability to demonstrate excellent interpersonal, oral and written communication skills. Experience working in a customer-oriented environment that includes one-on-one contact with a diverse public. Experience using PC software (word processing, databases and spreadsheet) and office machines.

Preferred Qualifications

As delineated in the Required Qualifications section.

Work Schedule

Monday through Thursday from 8:30 a.m. to 2:30 p.m. and Friday from 8:30 a.m. to 1:30 p.m.

Some evenings and Saturdays may be required during peak enrollment times.

Posting Detail Information

EEO Statement

Tidewater Community College is an EEO/AA employer and is strongly committed to achieving excellence through cultural diversity. The college actively encourages applications and nominations of qualified minorities, women, disabled persons, and older individuals.

E-Verify Statement

After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Tidewater Community College uses the E-Verify system to confirm identity and work authorization.

Open Date 01/03/2018
Close Date 01/16/2018
Open Until Filled No
Hiring Range $12.36 per hour, part-time
Salary Information
Additional Information This position requires satisfactory completion of background checks prior to employment.
Special Instructions to Applicants

Documents Needed to Apply

Required Documents
  1. Résumé
  2. Cover Letter/Letter of Application
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).


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Enrollment Services Assistant

Tidewater Community College
Norfolk, VA

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Tidewater Community College
Norfolk, VA

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