15 hours
2017-11-162017-12-16

Enterprise Social Media Community Manager, Senior Associate

Richmond, VA
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  • Job Code
    capitalone2-R36379
Company Capital One

Job Title: Enterprise Social Media Community Manager, Senior Associate

JobID: capitalone2-R36379

Location: Richmond, VA, 23261, USA

Description: West Creek 6 (12076), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Enterprise Social Media Community Manager, Senior Associate



Do you have a passion for social media and writing with memorable style? Are you motivated to deliver unforgettable, real-time engagements within big Brand campaigns in a fast-paced, innovative environment? Are you a well-organized, strategic storyteller who enjoys collaborating with others? You could be the perfect match for the Associate, Brand Social Media Community Manager position in Capital One’s Enterprise Social Media Center-of-Excellence.



In this role, you will be responsible for publishing, moderation, real-time engagement and engagement reporting across Capital One’s Enterprise social media channels. You work closely with other community managers as well as a variety of marketing strategists and communications professionals to bring exciting brand-building campaigns to life. You will become an expert in variety of social media management tools and you will use social listening to develop and distribute communications that turn social data into insights that inform future marketing strategies and business decisions.



The Brand Social Media Community Manager will:



+ Serve as community manager on a team that manages the conversation on Capital One’s social channels including Facebook, Twitter, Instagram, Pinterest, YouTube and more

+ Publish a robust calendar of social media content across a wide range of social channels

+ Execute real-time brand social communications with customers, fans, followers, advocates and social media influencers

+ Develop new real-time content strategies in response to engagement opportunities found through social listening

+ Categorize ongoing engagements for strategic reporting & surface metrics and insights garnered from ongoing engagement monitoring for the sake of making marketing strategy recommendations

+ Liaise between internal and external stakeholders and participate in cross functional teams to continuously refine processes, policies, guidelines and reporting in line with being a Social Media Center of Excellence.

+ Document best practices and guidelines for managing Capital One’s social presence

+ Be willing to work a flexible schedule that includes evening and weekend community moderation coverage hours at pre-scheduled times throughout the month instead of traditional (8-5) hours; Non-traditional hours may be up to 25% of time over the course of a month.



A successful candidate for this role will:



+ Have excellent communication skills including demonstrated success at short-form copy-writing

+ Ability to analyze social engagement metrics, process data, and provide recommendations based on analytical insights

+ Be a strategic storyteller able to integrate information from a variety of sources and use written and oral communication skills to influence others

+ Be comfortable continuously learning a variety of digital platforms to manage social media marketing and social listening activity

+ Ability to communicate effectively with senior stakeholders within brand, operations, legal and corporate communications.

+ Proficient in Microsoft Office Suite (PowerPoint, Excel, etc.)



Basic Qualifications:



+ Bachelor’s Degree or Military Experience

+ At least 3 years of digital marketing or public relations experience



Preferred Qualifications:



+ At least 3 year of customer service or social care experience

+ At least 2 years of experience managing social media platforms and/or social media listening, publishing and monitoring technology

+ At least 1 year of analytics reporting experience with social listening tools, Sprinklr, Crimson Hexagon, etc.

+ At least 1 year of experience with a major consumer brand and/or financial services marketing experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



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At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Enterprise Social Media Community Manager, Senior Associate

Capital One
Richmond, VA

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Enterprise Social Media Community Manager, Senior Associate

Capital One
Richmond, VA

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