15 hours
2017-11-162017-12-16

Executive Support Technician

McLean, VA
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  • Job Code
    capitalone2-R37524
Company Capital One

Job Title: Executive Support Technician

JobID: capitalone2-R37524

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Executive Support Technician



Capital One is seeking an Executive Support Technician to perform and coordinate support of all IT-related activities and initiatives for senior executives at our Mclean campus. Support to include applications, infrastructure, and technology-related activities. Provide guidance, assistance, coordination and follow-up on complex problems to ensure resolution. Train customers on new products, applications and platforms. Work with application developers and operations teams to support customer-specific production systems. Successful candidate must be someone who has a proven high performing track record, seeks out opportunities for process improvement, as well as implements new creative solutions.



**Responsibilities:**



+ Proven analytical (quantitative and qualitative), project requirement management and definition, and organizational skills.

+ Proven knowledge of a desktop environment to include hardware and software.

+ Possess advanced technical knowledge of HP Desktop Hardware configuration, Microsoft Windows 7/10, MS Office Applications (Office 365), Mac Support, Mobile Device Management (AirWatch), iOS and Android, SCCM, Active Directory

+ Display exceptional customer service skills necessary for interacting with executive population at Capital One

+ Ability to manage multiple tasks and priorities in a fast paced and fluid environment

+ Ability to engage and work effectively with vendor resources and internal resources

+ Provide guidance, assistance, coordination and follow-up on complex problems and insure resolution

+ Exceptional interpersonal and teamwork skills with the ability to communicate to Non-IT and IT associates

+ Excellent oral and written communication skills

+ Ability to interact with senior management and technical people at a variety of levels as well as ability to address technical issues with both technical and non-technical associates

+ Possess the ability to learn and support new technology quickly

+ Ability to make information based decisions (includes the ability to make decisions based upon little information and to deal effectively with ambiguity)

+ Willingness to provide support outside of business hours as needed

+ Experience with A/V equipment and ability to run events that include laptops, projectors

+ Experience with Video and Audio Conferencing technologies – e.g. Polycom, Skype



**Basic Qualifications:**



+ High School Diploma, GED, equivalent certification or military experience

+ At least 1 year of experience with Desktops, Laptops, Printers and Phones

+ At least 1 year of experience with customer service and business relationship management

+ At least 1 year of experience with Windows, Mac, iOS and Android



**Preferred Qualifications:**



+ Bachelor's Degree

+ 5+ years of experience with Desktops, Laptops, Printers, Phone, AV and Video

+ 5+ years of experience with customer service and business relationship management

+ 5+ years of experience with Windows, iOS, Mac and Android

+ 1+ years of experience with desktop environment to include hardware and software

+ 1+ years of experience with Video Conferencing systems and troubleshooting

+ 1+ years of Project Management experience

+ 1+ years of executive support experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position **.**



Categories

  • Customer Service/Call Center
  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Executive Support Technician

Capital One
McLean, VA

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Capital One
McLean, VA

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