1 day old
2017-12-142018-01-13

Experience Design Researcher, AI Design

Vienna, VA
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  • Job Code
    capitalone2-R36440
Company Capital One

Job Title: Experience Design Researcher, AI Design

JobID: capitalone2-R36440

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Experience Design Researcher, AI Design



As designers at Capital One, we spend our days digging into how people talk about their lives, money, hopes, and fears so that we can create meaningful experiences for our customers. Hopefully, that’s why you’re reading—because you’ve got experience as a user researcher or design strategist, and you’re curious about what it’d be like to be a part of the team responsible for Capital One’s conversational messaging products which reach millions of people every day.



As an Experience Design Researcher, you’re someone who lives to make a difference in people’s lives by creating meaningful product experiences. You know that to make this happen, designers need to demonstrate an acute understanding of customer motivations and behaviors. And, you feel that user research is how we can do our best to get this right.



Understanding others is what you do. You have the strategic ability to communicate with and emphathize with customers, derive meaningful insights from your work, and communicate these insights to your stakeholders and partners in an actionable way.



As a member of this team, you’ll be responsible for testing and validating designs, prototypes, and experiences for all of Capital One’s Conversational UI experiences. You’ll work closely with our product and design partners to get a sense of stakeholder objectives, and shape the usability research agenda accordingly. You’ll also be responsible for sharing back what you learn, to influence and inform the product design and development.



**Want more info on the day-to-day? Sure thing. Here’s what you can expect to do in this role:**



+ Own + run user research: You’ll scope and design user/validation research, and define research objectives based on what your stakeholders most want to learn. Then, you’ll write discussion guides to align the team around research objectives.

+ Manage research logistics: You understand the complexity involved in setting up research, and can handle logistics like a pro–which means meticulously accounting for every last detail of whatever set up might be necessary.

+ Synthesize and share learning: You’ll be responsible for synthesizing what you learn from the research, and sharing that knowledge back to the team. You’ll need to be able to think practically and strategically in order to come up with actionable insights and recommendations.

+ Participate in design co-creation sessions to inform the direction of the experience design: You’ll dive into designing experiences and prototypes right along with product managers, designers, and content strategists, helping to shape that experience into the best thing it can be.



**So who are you? Probably someone whose colleagues and friends describe as:**



+ Passionate about how people interact with digital products, and intensely curious about new prototyping tools and technology.

+ An advocate for user and validation research and the difference it can make in customers’ lives.

+ A master collaborator, able to guide your partners toward the best possible outcome for everyone involved.

+ Comfortable moving fast, iterating quickly, and pivoting with a team.

+ Confident AND humble. You never pretend to be someone you’re not, and you’re willing to take a stand for what you believe in.

+ Comfortable with ambiguity.

+ Results-focused and a skillful problem-solver.



**Basic Qualifications:**



+ At least 4 years of qualitative user research experience.



**Preferred Qualifications:**



+ Master's Degree in Psychology, Behavioral Science, Sociology or Anthropology.

+ 5+ years of qualitative and quantitative user research experience.

+ 3+ years of experience working on digital products.

+ Statistical analysis experience.



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Experience Design Researcher, AI Design

Capital One
Vienna, VA

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Experience Design Researcher, AI Design

Capital One
Vienna, VA

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