17 days old

Flooring Installations Support Representative

Toano, Virginia 23168
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Job Summary: The Flooring Installation Support Representative is responsible for ensuring that all technical and installation inquiries from consumers, customers, store personnel and other corporate departments receive a response in a timely manner.


Job Title:          Flooring Installations Support Representative                            

Department:     Customer Care                                     

Reports To:      Manager, Customer Care                                  

Job Status:       Non-exempt                                                                 

Number of People Supervised: None



Primary Functions:

  • Provides technical and installation support to customers, stores, corporate sales and customer care teams with technical and installation inquiries.
  • Provides new hire product/installation training assistance as needed.
  • Reports discrepancies and inconsistencies in LLI’s literature and on LLI websites as it relates to product and technical and installation issues.
  • Responds to telephone calls, voicemails, Outlook email correspondence, Power Reviews and Live Person emails in a timely manner and in accordance with departmental requirements.
  • Attends meetings regarding product and technical and installation issues in order to keep knowledge current.
  • Supports and communicates effectively with Department manager.
  • All other duties as assigned.


Secondary (Non-Essential) Functions:

  • May assist in other areas of Call Center Operations as business needs dictate.
  • May assist in the preparation of meeting materials.

Working Conditions:

  • Position works in a typical office environment with moderate noise levels







Knowledge, Skills & Abilities  

  • Internet savvy and proficiency with utilizing MS Office (Outlook, Word, Excel, Power Point, Publisher).
  • Excellent verbal and written communication skills (customer interaction via telephone, e-mail, and instant messaging).
  • Ability to read, write and speak clearly in English.
  • Bilingual skills a plus.
  • Ability to speak and present information and ideas to customers, clients, and other members of the organization both individually and in groups
  • Ability to maintain a positive working relationship with all departments.
  • Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals using a calculator.
  • Ability to calculate square footage and linear feet measurements.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.
  • Ability to prioritize and manage commitments and adjust to changing priorities.
  • Ability to multitask in a fast paced environment and meet deadlines.
  • Ability to maintain a high degree of accuracy by demonstrating effective attention to detail.


Education & Experience

  • High school diploma or GED and five to seven years of wood flooring installation experience in various climates; or equivalent combination of education and experience
  • Experience with engineered, laminate, hardwood, and tile flooring installations desired.



  • Building & Construction/Skilled Trades
  • General/Other
  • Skilled Trades (Manufacturing)


  • Retail / Wholesale

Lumber Liquidators (NYSE: LL) began in 1993 when its founder began purchasing excess wood that other companies didn't need and reselling it from the back of a trucking yard. The company moved headquarters to its current location in Toano, Virginia in 2004. Over the past 20 years the company has grown steadily, now having 385 stores in 46 states and nearly 2000 employees. It became a public company via an IPO in 2007.

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Flooring Installations Support Representative

Lumber Liquidators
Toano, Virginia 23168

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Flooring Installations Support Representative

Lumber Liquidators
Toano, Virginia

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