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Fraud Investigation Intake Coordinator

Capital One


Location:
Glen Allen, VA
Date:
06/22/2017
2017-06-222017-07-22
Job Code:
capitalone2-R6600
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Fraud Investigation Intake Coordinator

JobID: capitalone2-R6600

Location: Glen Allen, VA, 23060, USA

Description: Knolls 4 (12021), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Fraud Investigation Intake Coordinator



At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.



Capital One has celebrated milestones, including:



- Top-10 bank by deposits

- 148 on the Fortune 500

- 1,000 bank branches

- 2,200 ATM locations

- More than 31,500 associates globally

- 50 million customer accounts



We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.



If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s “normal” 25 years ago and we haven’t looked back since.



Summary:



Highly-specialized customer contact role that focuses on delivering the best possible customer experience through the process of identifying and preventing fraud. Associates are incredibly empowered and consistently asked to exercise skilled judgment and quick decision making.



Responsibilities:



-Verify true customers and the activity on their account



-Identify fraudsters that are impersonating true customers



-Interview victims of fraud to gather all of the necessary facts for a fraud case



-Work with branch associates that refer fraud situations



-Thoroughly create fraud cases that are ready for an investigator to work immediately



-Complete low/zero dollar fraud case investigations



-Provide expert-level support to Customer Service, Sales and other areas of the bank that need to interact with Customer Security.



Basic Qualifications:

-High School Diploma, GED, equivalent certification, or Military Experience



-Proficient in Microsoft Office



-1 year of experience in a Customer Service role



Preferred Qualifications:



- Bachelor’s degree in Criminal Justice



- 1 year of fraud experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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