30 days old

Full-time Community Services Associate II - SEFP

Hampton, Virginia 23666
  • Job Type
  • Job Status
    Full Time

Full-time Community Services Associate II - SEFP


The Community Services Associate II is responsible for providing direct care and supervision of individuals who are diagnosed with substance use and/or co-occurring substance use disorders in a residential substance abuse treatment program toward achieving recovery, in conjunction with assisting the Program Manager in providing direct services and case coordination. Monitors and documents client progress.


I. IMPACT: Immediate health and welfare of client and infant are directly affected by work of this class. Activities of incumbent can promote successful community integration, recovery and improved birth outcomes.

II. LATITUDE: Day-to-day work is performed independently with regular consultation and frequent follow-up from the Program Manager and/or Clinical Supervisor. Work is guided by the Individual Service Plan, Medicaid & Licensure regulations and guidelines, active treatment schedules and program schedule.


IV. INTERPERSONAL CONTACTS: Continuous contact with clients and other staff in planning and providing client services. Regular contact is conducted with family members and members of other agencies providing services to clients, such as social workers, physicians and other service providers.

V. DIFFICULTY: Appropriately relating to a variety of client personality types requires use of judgment and discretion in emergency situations resulting from client medical or behavior problems involve timely and responsible decision making. Incumbent must deal with a variety of other human services officials implementing individual program plan delivery.

VI COMMUNICATIONS: Work involves regular oral and written communication with Program Manager, nurse, clients, employers, and families. Work also requires written documentation such as progress notes, incident reports, medication administration records, applications for services, client data collection, etc.

VII. EQUIPMENT/FACILITIES RESPONSIBILITY: Incumbent will be responsible for the safe use and security of tools, equipment, appliances, recreation equipment and associated furnishings, and space utilized by the clients in the course of supervised skills training, at residential site.

VIII. WORKING CONDITIONS: Work is performed in a supervised residential site and in the community. Incumbent is exposed to hostile, aggressive, and verbally abusive clients presenting a risk of personal harm. Outside activities expose incumbent to elements of nature. Work hours include overnights, weekends and holidays. Supervisor may not be on site during these times.


Good knowledge of substance abuse and mental health disorders, and of the principles and practices relating to the care of individuals who have these disorders.

Good knowledge of infant care and development.

Demonstrated skill in working with adults with disabilities.

Ability to communicate effectively both orally and in writing.

Ability to establish and maintain effective working relationships with clients, families, employers and other service provider staff.

Good knowledge of techniques to de-escalate client behavior and the ability to establish boundaries and rapport.

Ability to evaluate and interpret behavioral observations.

Ability to follow active treatment schedules.

Knowledge of federal and state local support services and laws governing client’s rights and confidentiality of records to include HIPAA and 42 CFR.

Must be proficient in the use of computers.

X. LICENSURE: Valid Virginia State Driver’s License


Conducts individual and group interventions at the direction of the program manager such as transportation, case management functions, recreation and leisure activities.

Monitor special medical conditions, i.e. seizures, diabetes, special diets, physical disabilities, labor and infant care.

Recommend revisions to be made on functional skill goals to better serve the client’s specific needs.

Maintains client documentation and other documentation as required by program standards, i.e. Medicaid, licensure, CSB & program policies and procedures, etc.

Maintain orderly confidential files.

Assist and perform household services as are essential to client care and/or facility upkeep including meal preparation, grocery shopping.

Monitors the completion of client chores.

Interact appropriately with clients, families, employers, and other service provider staff.

Report any difficulties/problems to the designated Supervisor of the appropriate program.

Safeguard the health, safety and civil and personal rights of all clients/families.

Safeguard the confidentiality of clients and records pertaining to clients.

Dispense medication and conduct drug screens.

Perform other job related duties as assigned by Supervisor.

Transport clients as necessary.

XII. PHYSICAL REQUIREMENTS: Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. Walking, moving and carrying boxes, office supplies, usual climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling.


Associate's Degree in Human Services and one (1) year of direct care experience working with adults and/or families with substance abuse and/or mental health needs OR two (2) years direct care experience working with adults and/or families with substance abuse and/or mental health needs OR Virginia licensed CNA and one (1) year of direct care experience working with adults and/or families with substance abuse and/or mental health needs.

Valid Driver's License.

Annual Salary: $28,860.41

Schedule: Monday through Friday - 12:00 a.m. to 8:00 a.m., including Holidays


  • Healthcare/Medical
  • Counseling/Social Services/Non-Profit
  • Government/Civil Service

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Full-time Community Services Associate II - SEFP

Hampton-Newport News CSB
Hampton, Virginia 23666

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Hampton-Newport News CSB
Hampton, Virginia

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