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Infrastructure Support Specialist


Norfolk, VA
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Job Details

Company ADP USA

Job Title: Infrastructure Support Specialist

JobID: adp-5000173272706

Location: Norfolk, VA, 23509, USA

Description: ADP is looking for a Network Infrastructure Support Specialist who is responsible to manage, operate, troubleshoot network infrastructure environment. Key responsibilities are break/fix technologies (such as: router, switches, VPN, DNS/DHCP, Proxy, Firewall, etc.), Root cause analysis, capacity, change management and Hardware/Software lifecycle management. The Network Infrastructure team is searching for a qualified candidate to join the operation team. This candidate will be supporting infrastructure technologies such as Router, Switches, IPv6, Software defined network, VPN Proxy, Firewall, DDoS, VPN, Wireless, Packet capture as well as knowledge about scripting. The Network Infrastructure Support Specialist must have the ability to challenge the status quo both technically & operationally. He or she must exhibit both an expert level of knowledge in the infrastructure technologies as well as have a broad understanding across software defined technologies. Experience with Router, Switches, IPv6, IP protocols, Wireless, VPN, DNS, DHCP, NTP, Proxy, packet capture, software defined network and concepts of scripting using Python, Chef, HTML5 is preferred. There will be a heavy focus on how these technologies are integrated using API's and concepts that can be applied to automated infrastructure life cycle management delivery. The position is responsible for providing leadership to all aspects of the Infrastructure technologies projects and activities. You are responsible to work closely with other groups (example: PaaS, GSO, Design & Build, Service Managers and Architects) to understand why, what and how we resolve operational issues in an expedite manner. Key Responsibilities:
* All reported network issues and vendor break/fix coordination escalated from the Tier 1 support team (NCC)
* Coordinating Root Cause Analysis (RCA) and tracking. Lead RCA investigation and coordinate actions items with appropriate teams
* Coordinating changes on all Network software and hardware. Review and approve change records as required.
* Network monitoring, Capacity and Configuration Management. Administer and maintain network management tools.
* Firewall Change Management - review firewall change requests and supply required configuration changes. Submit to Security teams for approval and implement changes.
* Hardware and software Life Cycle Management. Mange network device code levels and end of life hardware tracking.
* Implementation support - Interface with and assist various implementation teams coordinating and validating network implementations.
* Participate in client life cycle management. setup, support and decommission
* Global Infrastructure Services Project Support. Will be assigned to projects needed to help maintain the ADP Corporate Network.
* Other duties and responsibilities as assigned Qualifications Required:
* 7+ years of experience in the technology specific field and proven record to manage large enterprises
* Experience primarily with technologies such as Router, Switches, network protocols, VPN, DNS/DHCP, Proxy, Firewall, wireless Packet Capture, scripting.
* Must have demonstrated leadership qualities
* Ability to work collaboratively & be a team player
* Expertise in specific technologies & deep understanding of majority of the technology portfolio
* Experience with Visio, PowerPoint, MS Office Suite
* Demonstrated ability to successfully coordinate and solicit input from other IT Disciplines when troubleshooting issues.
* Excellent written and verbal communication skills with an ability to communicate at all levels of the organization
* Approximately 10% travel is required
* Bachelor's or advanced degree preferred.
* Vendor certification preferred

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