12 days old

Installation and Repair Technician

Portsmouth, VA
  • Job Code
Installation and Repair Technician

Installation and Repair Technician

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Posting Details

Position Information

Position Type Wage/Hourly
Role Title Information Technology Specialist I
Position Working Title Installation and Repair Technician
Pay Band 04
Position Number W5517
Full or Part Time Part Time
Recruitment Type General Public – G
Location Portsmouth
Position End Date (if temporary)

Job Description Information

Job Posting Number PT00431
Job Description Summary

The part-time Installation and Repair Technician (IRT) reports directly to the Supervisor, Desktop Services. Performs on-site and in-shop inspection, installation, testing, and repair of telecommunications and microcomputer devices and peripheral equipment in support of a multi-vendor, multi-protocol, voice, video, and data network. IRT’s provide professional, courteous, and timely end user support to the college’s staff, faculty, and students.

This position has been designated an essential position. The employee filling this position may be required to report to work or otherwise fulfill the responsibilities of the position in the event of a college/campus closure due to weather or other emergent condition(s).


The part-time IRT is accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the college or its students, faculty, or staff. Assists in ensuring desktop standardization, and performance. Utilizes diagnostic and data recovery software to install, setup, and configure common application software packages and operating systems (i.e. Microsoft Windows 7/10 and Apple). Assists in performing setup and maintenance of network interface systems (i.e. Ethernet, Fast Ethernet, etc.). Tests wiring, IP telephone equipment and peripherals for switched and non-switched services (voice, data, and video). Duties include, but are not limited to, interpretation of written requests; coordination of work with customers; installation or repair of requested services; documentation; interaction/communications with Telecom, Network, and Support Specialists regarding such services, providing first level customer support, and completion of appropriate paperwork.

Required Qualifications

Knowledge of personal computers, operating systems, peripheral devices, and desktop computer applications, including Apple OS, Windows 7/10, and Microsoft Office 2010/2013. Basic knowledge of local area networks, including Telecommunications Protocol/Internet Protocol (TCP/IP) and its application in a large WAN/LAN environment. Basic knowledge of Anti Virus and Network Security Scanning Software. Ability to install, troubleshoot, and repair desktop computers, operating systems, and peripherals. Strong verbal and written communication skills sufficient to interact with a variety of end users and other technical staff. Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team. Ability to work under pressure, meet inflexible deadlines, deal with difficult situations while maintaining composure, and handle multiple tasks simultaneously while meeting day-to-day needs. Ability to work independently or as a member of a team without direct supervision. Basic knowledge of the concepts of Voice Over IP for Ethernet networks.

Preferred Qualifications

As delineated in the Required Qualifications section.

Work Schedule

29 hours per week. Monday through Thursday 8:30 AM – 3:00 PM and Friday 8:30 AM – 2:00 PM

Posting Detail Information

EEO Statement

Tidewater Community College is an EEO/AA employer and is strongly committed to achieving excellence through cultural diversity. The college actively encourages applications and nominations of qualified minorities, women, disabled persons, and older individuals.

E-Verify Statement

After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Tidewater Community College uses the E-Verify system to confirm identity and work authorization.

Open Date 12/19/2017
Close Date 01/31/2018
Open Until Filled No
Hiring Range $16.15 per hour, part-time position
Salary Information
Additional Information This position requires satisfactory completion of background checks prior to employment.
Special Instructions to Applicants

Documents Needed to Apply

Required Documents
  1. Résumé
  2. Cover Letter/Letter of Application
Optional Documents
  1. Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).


  • Computers/IT/Technology
  • Internet/New Media
  • Telecommunications/Cable

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Installation and Repair Technician

Tidewater Community College
Portsmouth, VA

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Tidewater Community College
Portsmouth, VA

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