13 days old

IT Help Desk Technician (#00999)

Norfolk, Virginia 23529
  • Job Type
  • Job Status
    Full Time

Information Technology Services (ITS) at Old Dominion University is seeking a candidate to provide customer service and support to all ODU faculty, staff, and students who receive the technology services provided by ITS. This position will develop and maintain online technical support and documentation using various web-based technologies.

Required qualifications include:

  • Considerable knowledge of customer service techniques to include understanding customer needs and effectively communicating options for problem resolution.
  • Demonstrated knowledge of Microsoft operating systems.
  • Demonstrated knowledge of Apple operating systems.
  • Demonstrated knowledge of personal computer (Windows and OS X) hardware and software troubleshooting and resolution.
  • Demonstrated knowledge troubleshooting Internet-based applications.
  • Working knowledge of technologies applicable to business processes in a customer service environment.
  • Demonstrated ability to effectively manage time.
  • Excellent written and verbal communication skills.
  • Excellent research skills.

 Required certifications include:  Any Microsoft or Apple certification or equivalent knowledge and/or experience.

Position opens December 4, 2017. To review required knowledge, skills, and abilities for this position and to submit an application, please visit http://jobs.odu.edu/postings/7096. AA/EOE

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IT Help Desk Technician (#00999)

Norfolk, Virginia 23529

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Norfolk, Virginia

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