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Mainframe Technical Support


Norfolk, VA
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  • Computers/IT/Technology
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Job Details

Company ADP USA

Job Title: Mainframe Technical Support

JobID: adp-5000166418106

Location: Norfolk, VA, 23509, USA

Description: You have one of the most important positions at ADP: Keeping our technology solutions performing for our 600,000+ clients and 57,000 associates around the globe. As part of the GETS team (Global Enterprise Technology Solutions), our mission is simple: Keep people productive by building solutions they want and keep them smiling with our awesome service. #winning What's our secret sauce for success? Well, that's easy. It's our growing team of fantastic associates who make it all happen. We're collaborative, fast-paced, transparent, fun and expect the same from you. Your ideas matter and your impact can be felt from the moment you arrive. So, are you ready to get in on the ground floor of something great? Awesome... ADP has a Mainframe Technical Support Specialist opportunity in their new Norfolk location! RESPONSIBILITIES: Platform Support Obtains and leverages platform and operational expertise for the purpose of incident and problem remediation, proactive improvements in platform/product design, operating effectiveness and efficiencies, and mentoring of Enterprise Command Center associates.
* Command Center Support Incident Management Restores normal service operation as quickly as possible and minimizes the adverse impact on business operations. Normal service operation is defined here as the operation within Service Level Agreement (SLA) and Operating Level Agreement (OLA) terms.
* Event Management Problem Management Minimizes the adverse affect on the business of incidents and problems caused by errors in the infrastructure, and to proactively prevent the occurrence of incidents, problems, and errors.
* Creates and assigns problem records.
* Attaches incidents to known errors (problem records). Project Support & Application Acceptance Implements authorized changes into the production environment minimizing negative impact. Executes and deploys changes in line with expectations, project plans, and service request SLA/OLA terms.
* Projects
* Release and Patch Installations/Deployments Solution Engineering
* Creates custom solutions, develops tools and utilities, and leverages third party software to optimize the effectiveness and efficiency of ADP's applications Development/Engineering Interfacing
* Works with R&D, Engineering, and Tier X Expert Level Support to Create and Implement Permanent Fixes and Workarounds to Issues (Recurring and/or High Impact) QUALIFICATIONS REQUIRED:
* Education: Bachelor Degree or equivalent in education and experience required.
* Experience: 2+ years in Technical Support Role
* Preference will be given to candidates who have the following
* Excellent Communication Skills
* Experience Resolving Technical Issues and Identifying Root Cause (Problem Management)
* Service Orientation
* Troubleshooting and Analytical Skills preferably with Complex Systems
* Knowledge or Experience with a relevant IT Framework (ITIL, ISO/IEC 20000, Agile)
* Experience Supporting Product Platforms beyond 'How To Use' an Application.
* Crisis Experience -- Ability to Diagnose and Remediate Issues under Pressure. TECHNICAL MAINFRAME SKILLSETS DESIRED:
* Familiarity with IBM z/OS Technology Fundamentals (Software, Applications, Hardware, Networks) a plus.
* IBM zEC13 / MVS / JES2
* DB2 / RACF / MQ / CA-JOBTRAC / CA-11 / BMC Control M / BMC Control / CICS
* #LITECH #cb#

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