Sign In
 [New User? Sign Up]
Mobile Version

Manager Card Counsel

Capital One


Location:
Richmond, VA
Date:
08/17/2017
2017-08-172017-09-16
Job Code:
capitalone2-R25229
Categories:
  • Retail
  • Management
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Company Capital One

Job Title: Manager Card Counsel

JobID: capitalone2-R25229

Location: Richmond, VA, 23261, USA

Description: West Creek 7 (12077), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Manager Card Counsel



In our growing legal department you’ll showcase your talents in a fast paced, rewarding environment. If you aspire to work with a team of high performing top legal and business talent, Capital One is the place for you! Our team thrives on collaborating and creates an environment where everyone’s voice is heard. In addition, you will have the opportunity to enhance your skills and broaden your knowledge. Come to Capital One to engage in challenging work while enjoying our exceptional culture and work life balance.



The Manager Counsel (Manager) will advise compliance and business partners whose job is to provide written responses to consumer complaints for US Card, including our retail and private label partnerships cards. In this exciting role you will interact with compliance, legal and the business to identify company and industry trends and developments that may assist the business in proactively resolving potential sources of future complaints. This person will work in an agile environment that includes regularly spending time on site with the business partner.



Responsibilities:

-Provide legal advice and support on responses to complaints received directly from customers and state and federal regulators

-Work with compliance and business partners to investigate consumer complaints and develop appropriate written response

-Identify and coordinate resolution of potential line of business compliance and operational errors

-Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation

-Provide information to legal partners about trends and issues identified through complaints



Basic Qualifications:

-Juris Doctorate with state bar admission

-At least 2 years of law firm experience, OR At least 2 years of government experience, OR At least 2 years of in-house legal department experience



Preferred Qualifications:

-3-5 years experience in-house legal department or other work setting supporting clients in financial service industry

-3-5 years experience on consumer regulatory matters



-Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Truth-in-Lending Act, Fair Credit Reporting Act and Equal Credit Opportunity Act



-Strong communication and interpersonal skills, including conscientiousness, diplomacy, and flexibility



-Professional, customer service oriented, tactful, and dependable



-Ability to work effectively with personnel at all levels of the company



-Ability and willingness to work as a team player



-Strong analytical and organizational skills



-Ability to work in a fast-paced environment with minimal supervision



-Ability to manage large volume of work, including complex legal issues that may arise suddenly



-Proficient computer skills in Microsoft Office suite



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


Powered By

Featured Employers

Featured Jobs

CareerConnection Video