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Manager, Process Engineering and Reimagination

Capital One

Richmond, VA
Job Code:
  • Engineering
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Job Details

Company Capital One

Job Title: Manager, Process Engineering and Reimagination

JobID: capitalone2-R19683

Location: Richmond, VA, 23261, USA

Description: West Creek 5 (12075), United States of America, Richmond, Virginia

Manager, Process Engineering and Reimagination

Commercial is growing and launching new businesses. In order to both scale for the 5-25x growth we are planning for - while de-risking the business - we have a lot of process reinvention, reimagining, and reengineering to do.

This role sits within the Commercial Bank Operations Analysis and Process Transformation team, supporting the growing Commercial Card and National Payments Platform business. We have been running some of these sub-businesses for as little as a year, so while we have basic processes, there is a lot of room to rethink how we work and design for the big leagues.

Our first mission will be to shore up our well managed baseline, followed by end to end, customer first process designs... from sales to service, underwriting to onboarding, fraud to rewards. The Commercial Card business is undergoing a lean transformation while adopting SLQ2CQ best practices, and a proven track record of process reinvention using any of the standard process design frameworks is key. Design thinking and agile experience is also desired.

Come join this growing, exciting, fun team for your next career adventure.

Basic Qualifications:

+ Bachelor's Degree or Military Experience

+ At least 3 years of Process Management Experience

Preferred Qualifications:

+ Six Sigma or Lean certification

+ 5 years of Process Management experience

+ Financial Services experience

**_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._**

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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