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Manager, Process Management

Capital One

Richmond, VA
Job Code:
  • Real Estate/Property Mgmt
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Job Details

Company Capital One

Job Title: Manager, Process Management

JobID: capitalone2-R20277

Location: Richmond, VA, 23261, USA

Description: West Creek 5 (12075), United States of America, Richmond, Virginia

Manager, Process Management

As a Manager, Process Management, you will be part of a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results across the Commercial Banking Lines of Business (FIG, Healthcare Real Estate, CRE, Middle Market). You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

**Responsibilities of this role may include:**

+ Creating, validating, and documenting processes

+ Designing and producing metrics used to measure efficiency and effectiveness

+ Driving process improvements aligned with desired customer outcomes from conception to implementation

+ Analyzing, identifying, and correcting data issues with systems used or owned by a department

+ Providing subject matter expertise on processes when representing the department in projects and other meetings

**Basic Qualifications:**

+ Either a Bachelor’s Degree or Military Experience

+ Either Lean/Six Sigma/ or BPM Certified

**Preferred Qualifications:**

+ At least 1 year of Commercial Banking Experience

+ Lean certification or Six Sigma certification

+ At least 5 years of experience in Process management

+ At least 5 years of experience in Project management

+ At least 5 years of experience in Complex problem solving

+ At least 5 years of experience in Relationship management

_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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