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Manager, Product Manager - Digital Messaging

Capital One

Vienna, VA
Job Code:
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Job Details

Company Capital One

Job Title: Manager, Product Manager - Digital Messaging

JobID: capitalone2-R13867

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia

Manager, Product Manager - Digital Messaging

We are pursuing a bold Digital agenda, and are aggressively seeking a top notch Digital Product Manager to help us create and deliver a world-class experience for Capital One's customers. As a digital product manager at Capital One, you will drive the development of new enterprise products and features designed to uniquely engage each customers across multiple messaging interfaces with a focus on email customer experiences. Our product managers take the lead in driving this agenda and owning the product in an agile environment. If you want the opportunity to play a pivotal role in transforming how Credit Card, Banking, Mobile and other Capital One businesses connect with its customers, this job is for you!

What You'll Do:

+ Define product vision based on understanding of customer needs and business objectives

+ Manage product roadmap with a focus on creating great customer experiences through the email channel

+ Support product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis

+ Closely collaborate with marketing, technology, analytics, operations and lines of business to define requirements, prioritize features and guide product delivery

+ Work with cross-functional product team and team of engineers to translate customer needs and technology directions into new product strategies and features

+ Own product within an agile environment, specifically documenting user stories, acceptance criteria and user interface design

+ Develop and communicate best practices for campaign management and customer messaging across all businesses

+ Drive day-to-day prioritization of work operations, projects and scope, troubleshoot reported issues

+ Learn, understand and help with product presentations and participate in general technical discussions

The ideal candidate will possess:

+ A background in managing digital technologies with a preference for email interfaces and big data products

+ Passion for transforming customer experience and delivering innovation in digital world

+ Experience in an agile development environment in a product owner role with strong knowledge of agile processes

+ Strong verbal and written communication skills, comfortable presenting to senior leadership and tailoring to multiple audiences

+ Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams

+ Strong analytical skills, ability to solve problems quickly, establish frameworks, ability to assess opportunities with hard data

+ Ability to manage and prioritize multiple projects simultaneously

**Basic Qualifications:**

+ Bachelor’s Degree or military experience

+ At least 3 years in digital product Management

**Preferred Qualifications:**

+ Master’s degree in Business, Marketing, Computer Science or Engineering

+ At least 2 years’ experience in Banking / Financial Services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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