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Manager, Small Business Card Implementation Specialist Team Leader

Capital One


Location:
Richmond, VA
Date:
06/22/2017
2017-06-222017-07-22
Job Code:
capitalone2-R23352
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Job Details

Company Capital One

Job Title: Manager, Small Business Card Implementation Specialist Team Leader

JobID: capitalone2-R23352

Location: Richmond, VA, 23261, USA

Description: West Creek 8 (12080), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Manager, Small Business Card Implementation Specialist Team Leader



**The Team**



Within the Spark Small Business Credit Card Team, we are Small BusinessProud! OurCustomer Development team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2Bwallet. Througha consultative approach, we are able to help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.



We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business.



To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. So we have committed to building field-based regional teams that engage small businesses in their own communities and on their terms.



**The Role**



A great opportunity exists with a stellar team in a growing part of the business for individuals who possess self-confidence, a positive attitude, and a keen ability to influence. This role requires a high level of business acumen and executive presence. If this is you and what you want, we look forward to meeting you very soon.



The Implementation Specialist Leader will play a key role guiding a team of associates to partner with and provide a range of support to our field Relationship Managers; helping them identify and execute charge volume expansion opportunities that optimize rewards and benefits business owners receive from being a Spark Business Cardholder.



The ideal candidate will have strategic/consultative selling experience, excellent organizational skills; strong attention to detail; the ability to work autonomously; and to manage multiple tasks effectively while working in a fast-paced environment with changing priorities. In addition, this individual should have strong written and verbal communication skills, both in person and over the phone. Creating excitement and maintaining high levels of morale through change are essential for this opportunity.



**Responsibilities**



+ Lead and manage a team of 12+ Implementation Specialists.

+ Responsible for leading daily activities of the team and coordinating efforts that drive results.

+ Partner with the field sales leadership team to improve the productivity and effectiveness of the interaction model between the Implementations Specialists and Relationship Managers.

+ Ensure all quality standards are met with RM and customer interactions by monitoring, evaluating, and provide feedback in a well-managed fashion.

+ Meet or exceed identified channel and department productivity and effectiveness goals.

+ Review and prepare individual and unit productivity reports on a daily, weekly and monthly basis.

+ Coordinate and deliver communication to staff via regular meetings and presentations.

+ Coordinate department activities and events

+ Maintain knowledge and provide guidance of processes and procedures and/or small business card related issues, both technical and procedural, in order to provide effective support.

+ Responsible for all personnel matters such as hiring, coaching, skill development, conducting performance evaluations, and approving schedule changes and vacation, attendance and overtime matters.

+ Interaction and coordination of customer and staff resolutions with other departments on a daily basis.

+ Responsible for decision making on customer related matters.

+ Experience leading field support based, customer development and/or external sales teams.

+ Excellent attitude, team work and ability to manage relationship with several partners at the same time.

+ Broad based business skills covering sales, client management, marketing and financial disciplines

+ Strategic agility, sound judgment and excellent problem solving skills

+ Excellent communication and presentation skills

+ Strong influencing skills and self-motivation

+ Internal/phone based sales experience

+ Demonstrated effective phone and customer service skills

+ Ability to navigate through multiple lead management/servicing software systems

+ Team hours of operation are 8:30 AM to 8:00 PM and shifts will vary.

+ Some travel is required (10%)



**Basic Qualifications**



+ Bachelor's degree or military experience

+ At least 3 years of leading a sales team



**_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._**



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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