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Manager, Learning and Development Solutions

Capital One


Location:
McLean, VA
Date:
08/23/2017
2017-08-232017-09-21
Job Code:
capitalone2-R31251
Categories:
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Job Details

Company Capital One

Job Title: Manager, Learning and Development Solutions

JobID: capitalone2-R31251

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia













At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.











Manager, Learning and Development Solutions

















**Location:**





**McLean, VA**











The Manager will join the Sales Strategy and Effectiveness team in support of producing innovative learning and development solutions for the Commercial Card National Expansion team, a new team within Capital One with a sales team located throughout the entire country. The manager will have a focus on consulting, design, implementation, evaluation and relationship management for the Sales team located in the field, to equip the sales team with the relevant business, product, sales, and process knowledge to perform the best work of their lives.











**Key Responsibilities:**











**Development of Training**





+ Produce high quality, scalable learning experiences for Capital One associates that can be measured against changes in employees’ performance skill and the business’ performance

+ Consult with managers, subject matter experts, and learning team members on training needs, solution design recommendations, and delivery expectations

+ Manage learning projects and initiatives from start to finish, while providing regular progress updates to team leaders and stakeholders

+ Design content, including (but not limited to) measurable learning objectives, facilitator and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

+ Develop online learning solutions which are engaging and creative, while still maintaining the instructional integrity and validity of the solution

+ Add or edit basic multimedia assets to content, including: images, audio and video clips, and other graphical content

+ Update existing curriculum and stand-alone learning experiences to ensure relevance, effectiveness, and measurability

+ Coordinate development efforts to obtain content and timely reviews from clients and subject matter experts

+ Travel required <25% of the time for the most part, with occasional surges of 25-50% of the time to other Capital One offices or events in the Field.











**Delivery**





+ Participate in Train-the-Trainer activities

+ Facilitate, deliver, and instruct training (classroom and virtual classroom) as part of the Associate Development Strategy for the New Hire program.











**Measurement**





+ Establish and monitor a measurement mechanism to quantify the performance of the Sales team after completing training requirements.

+ Utilize results of measurement to make recommendations and implement recommendations to enhance the Associate Development Strategy.











**Associate Development Training Strategy and Thought Leadership**





+ Work closely with the existing team to ensure inputs that are gathered through the evolution of the business are incorporated into the associate development strategy.

+ Partner with other teams, peers, or contract resources to support material development needs, when applicable

+ Iterate, succeed or fail and improve. You will be adaptive to diverse approaches to work, leveraging a variety of styles to get work done.

+ Manage staff in executing tactical functions in support of delivering and facilitation training for the Commercial Card Sales team.

+ Support implementation strategy for training programs

















**Our ideal teammate is someone who:**





+ can be both an engaged and highly productive performer as well as someone who can influence direction and policies

+ Is confident working autonomously and can be collaborative, positive and solution-oriented with the ability to navigate the organization

+ Applies strategic and tactical thinking, creative and analytic reasoning

+ Thrives in a high-energy, fast-paced environment

+ Is Agile and adaptive with the ability to work through ambiguity, prioritizing to move work forward

+ Is Grounded in data and comfortable using data to uncover opportunities, measure impact and drive decision making

+ Has experience or exposure to emerging and leading technologies and learning approaches across disciplines (Agile, Machine Learning, Voice interfaces, self-directed, game-based, etc.)

+ Has experience planning on-site events inclusive of travel logistics and securing space.

+ Has experience as a people manager











**Basic Qualifications:**





+ Bachelor's degree or military experience

+ At least 3 years of experience in program design

+ At least 3 years of experience with training content development

+ At least 3 years of experience in project management

+ At least 3 years of experience managing the execution of training program

+ At least 1 year of experience using Adobe Connect or comparable virtual classroom product











**Preferred Qualifications:**





+ Experience in customer-facing roles or in a sales-oriented organization is a plus

+ Process improvement, change management (particularly in rapidly growing businesses), organizational transformation experience are all pluses

















**ABOUT THE BUSINESS** :





Commercial Card is an exciting new business driving Capital One's strategy for Commercial Banking and serving as the vanguard for our National Payments franchise. The business is committed to delivering an innovative and industry-leading product and an outstanding customer experience across new markets throughout the US. The result of this is a unique atmosphere that fosters and rewards innovation, agility and creativity in a fast-paced highly energized and collaborative 'startup' environment.











The business culture encourages autonomy and ownership, but also collaborative problem-solving and brainstorming where valuable. A focus on teamwork and building long-term trusted partnerships, both within the team and beyond, are essential to success in this business. Associates who can thrive in a dynamic environment, think quickly on their feet and multitask, and are comfortable with both white space strategic thinking and insights driven through rigorous analytics will be best equipped to succeed in Commercial Card. Strong interpersonal skills, poise, a sense of humor, and a willingness to roll up one's sleeves and tackle diverse challenges as they come are invaluable in this business.











_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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