1 day old
2017-11-222017-12-21

Market Research (Social Science Researcher)

McLean, VA
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  • Job Code
    capitalone2-R31664
Company Capital One

Job Title: Market Research (Social Science Researcher)

JobID: capitalone2-R31664

Location: McLean, VA, 22106, USA

Description: 1750 Tysons (12023), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Market Research (Social Science Researcher)



**Company & Department Overview:**



Consistently named one of the 100 Best Places to Work by Fortune, Working Mother, and the Human Rights Campaign Foundation, Capital One is leading the way in redefining financial services.



This is an exciting time to join our team. Capital One Bank is poised for breakout growth in the coming years. We’re making significant investments in customer insights, technology, advertising, physical presence and product enhancements with an emphasis on establishing lifelong customer relationships across a broad range of financial products.



Within Capital One Bank, the Insight to Incite team is building a new insights practice to provide foundational understanding about how the consumer thinks and feels while interacting with one’s finances. In this role, you will enhance customer understanding and empathy, delivering actionable customer insights that help drive overall Bank strategy.



**The Role:**



Capital One Bank seeks a **Principal Associate** who will bring the best of social sciences to the establishment of a new pillar of insight for the business. The successful candidate will study and socialize the psychological, social, and neurological underpinnings of consumer decision-making and behavioral biases as it relates to consumer finances. In this high-impact role, you will partner closely with team leaders and associates to develop, deliver, and apply business critical insights that inform key strategic initiatives across the Bank and support delivery of a differentiated consumer experience.



**Ideal Candidate:**



+ Grounded in research fundamentals – understands what is required to get quality insights and can assess when and how to make tradeoffs between speed and quality

+ Experienced in behaviorally-based research to better understand consumer decision making

+ A great storyteller – can influence stakeholders by packaging and presenting insights in a compelling way

+ Curious, self-motivated and entrepreneurial – interested in proactively proposing and pursuing new research projects to address partner questions



**Key Responsibilities:**



+ Synthesize key findings across multiple, interdisciplinary sources, culminating in research-backed business recommendations

+ Disseminate research findings and consult with teams on how to activate on these insights

+ Draft research reports, including developing data charts, graphs, and presentations

+ Partner with and manage vendors as they execute research studies

+ Present insights to business partners, leaders, and other stakeholders that drive business actions

+ Keep current with leading research institutions and publications



**Qualifications**



**Basic Qualifications:**



+ Bachelor's degree or military experience

+ 2 years of professional research experience



**Preferred Qualifications:**



+ Master's degree in Psychology, Behavioral Economics, Anthropology, Neurology, or other social science with a strong research foundation

+ Five or more years of professional research experience

+ Proficiency in identifying and analyzing data sets in Excel and/or R



_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._



Categories

  • Financial Services
  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Market Research (Social Science Researcher)

Capital One
McLean, VA

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Capital One
McLean, VA

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