24 days old

Member Service Representative

Virginia Beach, Virginia 23455
  • Job Type
  • Job Status
    Full Time


Responsibilities include assisting members and potential members with their Credit Union needs; processes financial transactions, explains services, sets up new accounts and loans, respond to problems, and direct members to the appropriate people.


Major Responsibilities: Receive and process as directed member financial transactions to include deposits; withdrawals; loan payments; money orders; traveler’s checks and transfers. Assist members with opening and closing accounts, answering questions about products and services, and resolving problems. This individual will provide prompt, friendly, personal and professional service to all members and co-workers. This individual will also be responsible for all credit union transactions in order to service the member including loan processing and approval, building public relations, executing marketing programs, and utilizing cross-selling standards in order to become the member’s primary financial institution. Open and close accounts, answers questions about products, services and maintains member account information on computer system. The successful candidate will be responsible for following all policies and procedures and servicing the members in a friendly, courteous and professional manner. This individual needs to be sales-oriented and results-oriented, and project a positive attitude with the team.




Position Requirements: The successful candidate will possess a High School Diploma or equivalent and six months to two years of similar or related experience. Courtesy, tact, and diplomacy are essential elements of the job. Outstanding interpersonal skills are required to effectively communicate with employees and members both in person and by phone. Must be able to operate a PC and related software programs with accuracy and speed. Physical qualifications include standing or sitting at a computer for extended periods of time and the ability to lift and carry up to 25 pounds. 


ABNB Federal Credit Union provides a professional work environment that recognizes top performers.  We offer a competitive salary and excellent benefits package including Medical, Dental, Life, STD, LTD, Flexible Spending Accounts (FSAs) for both Medical and Dependent Care, and tuition reimbursement. 




Human Resources will only contact qualified candidates upon receipt and review of your resume.  No phone calls please.


  • Accounting & Finance
  • Banking/Financial Services
  • Sales

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Member Service Representative

ABNB Federal Credit Union
Virginia Beach, Virginia 23455

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ABNB Federal Credit Union
Virginia Beach, Virginia

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