27 days old

Operations Support Technician

Norfolk, Virginia 23504
  • Job Type
  • Job Status
    Full Time

Position:           Operations Support Technician

Department:     Bus and Rail Operations/Maintenance

Reports To:      Sr. Executive Assistant to the COO

Salary Range:  $36,551 -$45,689

The function of this position is to administer a wide range of work protocols within the primary functional areas that comprise HRT's bus and light rail transit operations department. These areas include bus and light rail vehicle maintenance and technical (i.e. engineering) services. Duties performed are designed to maintain departmental standards, policies and procedures that combine to support a safe and efficient operating environment. The ideal candidate will possess superior organization and communication skills (both verbal and written) as well as the ability to take clear direction. This position affords the right individual a challenging and highly rewarding professional opportunity.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

  • Monitors, maintains and identifies work standards that lead to improved operational performance;
  • Maintains bus and rail maintenance personnel files, including payroll;

  • Process bus and rail maintenance bargaining unit personnel payroll deviations, discrepancies and adjustments;

  • Maintains and review attendance data in order to ensure employees are paid correctly and leave balances are accurate;

  • Responds to employee’s inquiries regarding their paychecks, leave balances, deductions, and other payroll related matters;

  • Assists in the development of procedures, forms and work measurements;

  • Serves and is active on the Operations Data Team to establish better reporting and efficiencies;

  • Adheres to established policies, objectives and time sensitive tasks and schedules;

  • Writes and/or edits information contained in manuals and forms used to clarify operational policies and procedures;

  • Organizes, authors, and presents oral and written reports used by department heads as the basis for day to day decision making;

  • Employs sound research methods and techniques that support conclusions drawn from careful and thorough analysis;

  • Scans, files and maintains maintenance department’s vehicle information;

  • Demonstrates a conscientious effort to improve operational efficiency by decreasing turnaround times, streamlining work processes, and working cooperatively and jointly with colleagues;

  • Collects, organizes, records and verifies the accuracy of payroll information on behalf of bargaining unit employees including any disciplinary action taken;

  • Track warranties in Spear;

  • Tracks and calculates over/under mileage and hours for agency National Transit Database reporting;

  • Coordinates and manages records related HRT's Drug and Alcohol Policy;

  • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.

  • Responsible for maintaining a general awareness of HRT's EMS;

  • Responsible for handling all related job responsibilities in compliance with HRT's Environmental Policy, relevant EMS Standard Operating Procedures, and HRT's Emergency Management Plan;

  • All other duties as assigned.



Required Knowledge, Abilities and Skills essential to lob Functions:

  • Understands and carries out oral and written instructions;

  • Possesses the ability to think critically and conduct research with minimal supervision;

  • Completes assignments with independent thought and action subject to prescribed directives;

  • Works cooperatively with other HRT employees, outside agencies and the public;

  • Possesses the ability to work in a fast-paced, unionized environment;

  • Demonstrates a willingness to perform other duties as required that support the department's overall goals and objectives in an ongoing effort to achieve operational excellence.

Required Software Knowledge and Skills essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software & Computer Skills:

Email, Internet, Microsoft Office Suite, HASTUS, PeopleSoft HCM

Licenses or Certificates:

Virginia Driver’s License

Special Requirements:

This position is classified as non-essential personnel.

FLSA Status:



Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.


Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis.



  • Administration/General Office
  • General/Other

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Operations Support Technician

Hampton Roads Transit
Norfolk, Virginia 23504

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Operations Support Technician

Hampton Roads Transit
Norfolk, Virginia

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