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Operations Support Technician

Hampton Roads Transit


Location:
Norfolk, Virginia 23504
Date:
08/30/2017
2017-08-302017-09-29
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Administration/General Office
  • General/Other
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Job Details

Position:              Operations Support Technician

Department:        Rail and Bus Transportation

Reports To:          Sr Executive Assistant to the COO

Salary Range:     $36,551 - $45,689

 

The function of this position is to administer a wide range of work protocols within the primary functional areas that comprise HRT's transit operations department. Duties performed are designed to maintain departmental standards, policies and procedures that combine to support a safe and efficient operating environment. The ideal candidate will possess superior organization and communication skills (both verbal and written) as well as the ability to take clear direction. This position affords the right individual a challenging and highly rewarding professional opportunity.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

  • Monitors, maintains and identifies work standards that lead to improved operational performance;
  • Schedules and coordinates meetings and prepares documents for management, transportation and union staff meetings, records meeting minutes;
  • Maintains administrative, financial and light rail vehicle operator personnel files, including payroll;
  • Assists in the development and maintenance of procedures, forms and work measurements;
  • Adheres to established policies, objectives and time sensitive tasks and schedules;
  • Writes and/or edits information contained in manuals and forms used to clarify operational policies and procedures;
  • Organizes, authors, and presents oral and written reports used by department heads as the basis for day to day decision making;
  • Organizes and verifies the accuracy of payroll information via HASTUS on behalf of bargaining unit employees including any disciplinary action taken;
  • Tracks and monitors operator vacation, sick and personal leave hours;
  • Validate data and export bi-weekly file from HASTUS for PeopleSoft HCM interface
  • Responds to employee’s inquiries regarding their paychecks, leave balances, deductions, and other payroll related matters;
  • Responsible for use and reconciliation of company purchase card;
  • Coordinates and creates the justification and annual budget request;
  • Monitors and audits the department’s monthly budget expenditures for accuracy of posting and adjustments;
  • Responsible for coordinating and creating monthly transportation department’s KPI presentations;
  • Tracks and calculates over/under mileage and hours for agency National Transit Database reporting;
  • Responsible for light rail incident and accident reporting;
  • Responsible for assisting the Paratransit Services Contract Administrator with verifying accuracy of monthly billing statements.
  • Assist with travel and meeting planning both internally and externally; responsible for registration, booking hotels, obtaining per-diem, collecting all receipts in order to close out the travel request and prepares travel expense form and submit to finance department.
  • Assist with special projects.
  • Orders, tracks, monitors, maintains the Operations department’s monthly supplies; reconciles and codes monthly invoices for submission to finance for payment; creates and submits monthly supplies summary to management for review; creates requisitions for bulk items that are over maximum limits;
  • Reconcile, code and track light rail uniform invoices and submission of invoices to Finance for payment processing.
  • Responsible for coordinating, organizing and set up of transportation’s special events.
  • Attends department and agency meetings as required.
  • Employs sound research methods and techniques that support conclusions drawn from careful and thorough analysis;
  • Demonstrates a conscientious effort to improve operational efficiency by decreasing turnaround times, streamlining work processes, and working cooperatively and jointly with colleagues;
  • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
  • Responsible for maintaining a general awareness of HRT's EMS;
  • Responsible for handling all related job responsibilities in compliance with HRT's Environmental Policy, relevant EMS Standard Operating Procedures, and HRT's Emergency Management Plan;
  • Coordinates and manages records related HRT's Drug and Alcohol Policy;
  • All other duties as assigned.

Requirements

Required Knowledge, Abilities and Skills essential to lob Functions:

  • Understands and carries out oral and written instructions;
  • Possesses the ability to think critically and conduct research with minimal supervision;
  • Completes assignments with independent thought and action subject to prescribed directives;
  • Works cooperatively with other HRT employees, outside agencies and the public;
  • Possesses the ability to work in a fast-paced, unionized environment;
  • Demonstrates a willingness to perform other duties as required that support the department's overall goals and objectives in an ongoing effort to achieve operational excellence.

Required Software Knowledge and Skills essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software & Computer Skills:

Email, Internet, Microsoft Office Suite, HASTUS, PeopleSoft HCM

Licenses or Certificates:

Virginia Driver’s License

Special Requirements:

This position is classified as non-essential personnel.

FLSA Status:

Non-exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis.

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