Job Summary: Responsible for handling patient inquiries via the telephone, to include Riverside acute care facility billing inquiries and Riverside Medical Group physician billing inquiries. Effectively utilizes all billing software systems, computer systems and telephone system to provide accurate, thorough responses to patient account inquiries and for the delivery of exemplarily customer service. Utilization includes Medipac, Invision, Athena, Clinicals, Soarian Imaging, Centricity, R-care and others as required. Corrects and rebills accounts. Knowledge of Insurance payer billing and authorization requirements for both facility and physician billing necessary. Works with patients for payment plans and charity consideration.
Education/Experience: High School Diploma or GED and 2+ years' experience in Revenue Cycle, business office setting /or College Degree +1 year customer service experience. Master's Degree can count for 1 year of additional experience.
Certification: Revenue Cycle Specific Certification (Example: CHAA – Certified Healthcare Access Associate or CPAT – Certified Patient Accounting Technician) required within 1 year.