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Payment Operations, Process Manager - Richmond , VA

Capital One

Richmond, VA
Job Code:
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Job Details

Company Capital One

Job Title: Payment Operations, Process Manager - Richmond , VA

JobID: capitalone2-R20174

Location: Richmond, VA, 23261, USA

Description: West Creek 5 (12075), United States of America, Richmond, Virginia

Payment Operations, Process Manager - Richmond , VA

**Job Description**


As a Process Manager, you will help drive SIMPLICITY while providing oversight and delivery on processes and improvements. You will manage day-to-day process activities within ACH Operations- Transaction Risk Management which includes processes related to how we connect with our customers and help them find solutions. You will actively monitor and drive process performance and collaborate with team members to ensure adherence to regulatory requirements.

Job Responsibilities

+ Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned.

+ Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes. Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place

+ Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes

+ Research best practices

+ Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives. May develop project plans to execute process development and/or re-engineering

+ Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations

+ May perform process or parts of the process as needed

+ May or may not manage other associate

Basic Qualifications

+ High School Diploma, GED or equivalent certification or military experience

+ Business Process Management Certification

Preferred Qualifications

+ Bachelor's degree

+ At least one year of Project Management experience

+ At least one year of Agile Coaching experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. .

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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