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PowerUp Bar - Productivity Support Engineer

Capital One


Location:
McLean, VA
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
capitalone2-R34645
Categories:
  • Computers/IT/Technology
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Job Details

Company Capital One

Job Title: PowerUp Bar - Productivity Support Engineer

JobID: capitalone2-R34645

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



PowerUp Bar - Productivity Support Engineer



Customer support and advocate position for Capital One team members.



Responsibilities:



Provide support for a fast growing group of team members in multiple divisions. Excellent customer service and engagement is our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.



Basic Qualifications:



+ High School Diploma, GED, equivalent certification or military experience

+ A least 1 year of experience with OS X

+ At least 1 year of experience with macOS – El Capitan or earlier operating system

+ At least 1 year of experience with system image deployment, maintenance, software and system testing, encryption and security tools (McAfee and FileVault)

+ At least 1 year of experience with Windows - 7 or earlier operating system

+ At least 1 year of experience with support and administration to include remote administration, end user support and interaction with other support groups including executive support

+ At least 1 year experience with productivity tools running on Mac’s and PCs to include MS Office and Lync

+ At least 1 year experience with platform management and integration (JAMF Casper Suite, SCCM)

+ At least 1 year experience with ticketing and traffic reporting tools (Zendesk or HPSM)



Preferred Qualifications:



+ Bachelor’s Degree in Business, Information Systems or Computer Science

+ 1+ years of experience with Active Directory services integration

+ 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

+ IT certification

+ 1+ years of experience with virtualization technologies to include VMWare tools (Fusion, ESX)

+ ​1+ years of experience with Active Directory

+ 1+ years of experience with automation and scripting

+ 1+ years of Software Development experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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