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Pr. Coordinator Process Lead, Payment Operations - Richmond, VA

Capital One

Richmond, VA
Job Code:
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Job Details

Company Capital One

Job Title: Pr. Coordinator Process Lead, Payment Operations - Richmond, VA

JobID: capitalone2-R21524

Location: Richmond, VA, 23261, USA

Description: West Creek 5 (12075), United States of America, Richmond, Virginia

Pr. Coordinator Process Lead, Payment Operations - Richmond, VA

Principal Coordinator, Commercial Operations

As a Principal Coordinator, in Wire Callback and Authentication (WCA), Commercial Operations you will execute activities in a multi-function, multi-team operation tasked with delivering an exceptional payment experience for our customers.

Summary of Responsibilities:

+ Ability to serve as the Subject Matter Expert(SME) on functions within the team

+ Ability to create, maintain and clearly communicate department procedures/initiatives.

+ High understanding of the process controls in place

+ Identify gaps in process/controls and participate in process improvements

+ Drive process improvements by effectively coordinating projects and tactfully integrating new processes

+ Create and maintain documentation, procedures, process maps; communicate changes to broader team

+ Capture metrics with ability to recognize and communicate trends

+ Train team on current and new processes

+ Train/answer questions/mentor new associates

+ Build relationships with VC (value chain)

+ Escalation/communication issues to leadership

+ Access management (back up for access request submission)

+ Data management/storage back-up

+ Serve as back-up to Workflow PC for dual sites of Richmond and Melville

+ Handle customer escalated cases or forms of work

+ Coaching (assist associates with productivity and quality)

+ Participate in call monitoring sessions to ensure compliance with established procedures

+ Utilize effective communication and technology to work across dual sites of Richmond and Melville

Basic Qualifications

+ High School degree, GED or equivalent certification or military experience

+ At least 1 year of wires experience

Preferred Qualifications

+ Bachelor’s Degree or military experience

+ At least 1 year of commercial banking experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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