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Principal Associate, Technology User Communications

Capital One


Location:
McLean, VA
Date:
05/25/2017
Job Code:
capitalone2-R26028
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Principal Associate, Technology User Communications

JobID: capitalone2-R26028

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Principal Associate, Technology User Communications



The Technology Communications team is looking for a dynamic communicator or instructional designer with a proven ability to work across levels within an organization, strong collaborative spirit, and focus on the customer…in this case, the technology end user. As a member of the Technology Communications team, you will work with Technology Product and Service Owners to understand areas of need, and build communications strategies and plans designed to drive down help desk and support costs; enable and drive users to self-service tools; increase user engagement on existing channels.



**Responsibilities**



+ Partner with service owners to develop communication strategies to launch and market new and existing workforce technology services and offerings

+ Partner with SMEs to create communication plans and “how to” guides/videos to build awareness and adoption of new and existing enterprise solutions

+ Provide oversight for bringing acquired users to enterprise standard solutions for desktop, voice/data networks, user support models, etc., and supporting user transitions from existing systems and processes.

+ Ensure content and tools in the Technology Reference Library are up to date and accurate and reflect the current user environment to enable tool adoption, or clarify processes and accountabilities such as ordering software or hardware

+ Establish and own the content development, approval process, and execution of user communications materials, guides and tools

+ Establish a positive relationship with partners and stakeholders; collaborate with communicators and clients to help formulate strategy and influence production

+ Prioritize work and manage capacity

+ Proofread and edit communications



**Basic Qualifications:**



+ Bachelors Degree or military experience

+ At least 5 of years experience in one of the following: user communications, technical writing, or UI/UX

+ Project management experience

+ Knowledge of instructional design techniques and tools for an online learning environment



**Preferred Qualifications:**



+ Bachelors Degree in Marketing, Journalism, Public Relations, Communications, or Technical Writing

+ Experience in Agile/Scrum methodology

+ Internal messaging, strategy, and concepting experience

+ Experience with developing training and/or communications for a technology organization, or supplier of technology products and services



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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