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Principal ATM Operations Coordinator

Capital One


Location:
Glen Allen, VA
Date:
04/24/2017
Job Code:
capitalone2-R22728
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Job Details

Company Capital One

Job Title: Principal ATM Operations Coordinator

JobID: capitalone2-R22728

Location: Glen Allen, VA, 23060, USA

Description: East Shore 2 (12025), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Principal ATM Operations Coordinator



**The Company:**



Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.



**About the Team:**



The Branch Resolutions team is a fun and talented team responsible for troubleshooting our ATM terminals and communicating with our branch retail and café associates.



**The Role:**



The Principal Operations Coordinator role will play an important part in ensuring that customers are able to fulfill their banking needs and partner with branches to change banking for good.



**The Person:**



We are looking for a dedicated, self-driven, process professional with strong teamwork and problem solving competencies. This person will have excellent communication skills, strong attention to detail, and the ability to adapt quickly in a fast paced environment. This is a great opportunity to begin your career in the field of process management.



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**Responsibilities:**



+ Manage inbound/outbound calls and emails with a high degree of professionalism

+ Establish and maintain strong two-way communication with Vendors

+ Give frequent and timely updates to ATM leadership and branch partners regarding the status of their terminal

+ Identify and lead continuous improvement projects

+ Signal anomalies and trends to leadership

+ Share knowledge with team and channel



**Basic Qualifications:**



+ High School Diploma, GED, equivalent certification, or military experience

+ At least 1 year of experience in Process management

+ Microsoft Office Experience



**Preferred Qualifications:**



+ Associates Degree

+ Business Process Management Certification

+ 2 years of experience in process management.



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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