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Principal Process Associate, ATM

Capital One


Location:
Glen Allen, VA
Date:
04/26/2017
Job Code:
capitalone2-R23932
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Job Details

Company Capital One

Job Title: Principal Process Associate, ATM

JobID: capitalone2-R23932

Location: Glen Allen, VA, 23060, USA

Description: East Shore 2 (12025), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Principal Process Associate, ATM



As a Principal Process Manager Associate on the ATM Kiosk team at Capital One, you will be part of an operations team responsible for deploying ATM software to our ATM fleet that will enhance the user experience of our customers.



We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. A key to success in the position is the ability to influence partners and teammates. This individual needs to enjoy multi-tasking and problem solving in a high demand environment.



**Responsibilities:**



+ Create Software delivery schedules for remote software deployments, working with IT and Change Management to build the SCCM schedule

+ Create/Manage Overlapping Software Deployment Schedules, based on defined deployment rules.

+ Ensure daily deployments are completed as scheduled

+ Communicate daily deployment statistics

+ Tracking and reporting of deployment statistics, looking for trends.

+ Determine Deployment Delivery velocity based on defined rules.

+ Perform Early Morning Validation of Remote Software Delivery and lead resolution efforts

+ Perform Remote Repair or Recovery of failed deployments

+ Ensure smooth transition of recovery of unresolvable failures to our AKRS and DSOC Call Centers.

+ Ensure the schedule is consistent with the requirements of the deployment

+ Must be able to work flexible hours (3AM-Noon or 8AM-5PM) depending on if deployments are scheduled that evening.



**Our ideal candidate will exhibit:**



+ Knowledge of Customer Back Relationship model

+ Knowledge of Scaled Agile Framework

+ Experience working in an agile environment using either scrum or Kanban

+ Solid technical background, with understanding or hands-on experience in software development and web technologies

+ Must be comfortable working in a fast paced environment

+ Excellent oral and written communication skills

+ Excellent problem solving and analytical skills

+ Strong attention to detail



**Basic Qualifications:**



+ Bachelors degree or military experience

+ 3 years experience in Project or Process Management

+ 1 year experience in Technical Process Management

+ Proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook)



**Preferred Qualifications:**



+ MS/BS degree in Computer Science, Engineering or equivalent

+ One year of experience with SCCM or another scheduling package.

+ Lean, Agile, Six Sigma, Business Process Management, Project management certifications

+ 1 year of ATM experience



At this time, Capital One will not sponsor an applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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