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Principal Process Manager - Process Engineering Consultant

Capital One


Location:
Richmond, VA
Date:
06/22/2017
2017-06-222017-07-22
Job Code:
capitalone2-R24700
Categories:
  • Engineering
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Job Details

Company Capital One

Job Title: Principal Process Manager - Process Engineering Consultant

JobID: capitalone2-R24700

Location: Richmond, VA, 23261, USA

Description: West Creek 3 (12073), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Principal Process Manager - Process Engineering Consultant



**Title: Principal Process Manager - Corporate Compliance Governance**



**Level:** PA



**The Role** : As a Process Manager (Associate, Senior Associate, Principal Associate) in the Corporate Compliance Governance project office at Capital One, you will be part of a smart, talented team responsible for driving critical results that impact the company’s bottom line. Individually, you will be responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager Associate will play a key role in delivering processes within a project framework. In this position you will contribute immediately while strengthening your process management best practices.



**Responsibilities:**



- Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives



- Should be able to manage multiple process projects at any given point and prioritize work within each engagement



- Create new processes or update existing processes, assist/educate process owners in different areas and move on to new projects on an ongoing basis



- Should have excellent MS Visio skills to create process flows and value stream maps to support projects



- Should be open to travel across various Capital One locations as necessary to support the projects



- Lead root cause analysis and implement solutions



- Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives



- Identify and implement process improvements driving issue resolution/risk mitigation activities



- Tracking and resolving process breakdowns



- Understanding customers’ needs of the process and driving process improvements



- Developing and maintaining formal process documentation including procedures and process flow diagrams



- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions



- May lead a team and/or direct others on projects



**The Person:** We are seeking a dedicated, disciplined, process professional who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence-up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.



**Basic Qualifications:**



- High School Diploma, GED, Equivalent Certification or Military experience



- 3 Year of process management experience



- Proficiency in MS Office



**Preferred Qualifications:**



- Bachelor’s Degree



- Lean, Agile, Six Sigma, Business Process Management, or Project management certification



-1 year of experience in Compliance or Risk Management



- 5 years of experience in Process Management



- 3 years of experience in Analytics



- 2 years of experience in Complex problem solving



**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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